Ratings based on 987 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Friendly
Comment from Hotel Management
5 Jun 2024 by Country Inn and Suites Manteno , Hotel Management
Dear Eric, Thank you for choosing Country Inn and Suites Manteno, and for taking the time to leave such a great review regarding your stay. We are so glad to hear you had a good customer service experience with our staff. We hope to welcome you back soon!
by A verified traveler
Posted 28 May 2024
Very rowdy people at the pool. Do many people in the breakfast room and not enough food for the crowd. Not enough seating either. Very good front desk help, though. Bed was hard.
Comment from Hotel Management
28 May 2024 by Taylor, Hotel Management
Hello Jeffrey, we do apologize about your experience here at the hotel. We were sold out and it was an extremely busy weekend. Thank you for complimenting the front desk we will pass this along. Thank you.
by A verified traveler from Chicago
Posted 24 May 2024
Property was conveniently located just off I-57 highway. Facility is well maintained and nicely decorated. Breakfast was freshly prepared and had quite a few offering for my health conscious eating habits. Pool was clean but a bit on the cooler-side. Wish there were more pool towels available as I had to use a towels from my suite. Overall, my stay was quite enjoyable.
Comment from Hotel Management
28 May 2024 by Taylor, Hotel Management
Hello Ms. Lynette, I want to thank you for staying at our property again. We do appreciate you taking the time out of your day to leave us a review. We do apologize for the pool being on the cooler side, we will work on that. We hope to see you soon.
by A verified traveler from Chicago
Posted 24 May 2024
Property was well maintained and beautifully decorated. Staff were courteous and friendly. Enjoyed the breakfast offering on each day of my stay. Will definitely visit this location again when in the area.
Comment from Hotel Management
28 May 2024 by Taylor, Hotel Management
Hello Ms. Lynette, we appreciate you taking time out of your busy schedule to leave us such a nice review. We look forward to seeing you again soon. Thank you so much.
by A verified traveler from Chicago
Posted 20 May 2024
This is my second time at this property. Beautifully decorated and warm greetings from staff. I'll always come back when I'm in the area.
Comment from Hotel Management
21 May 2024 by Taylor, Hotel Management
Thank you, Ms. Lynette, for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Manteno, IL. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 13 May 2024
Staff was very accommodating and put us in a quiet room, away from traffic noise. Comfortable bed with multiple types of pillows to choose from, which was great. Room was clean. Convenient location. Only comment was that the bathroom needs to be repainted and the tub had some rust stains.
Comment from Hotel Management
16 May 2024 by Taylor, Hotel Management
Hello Betsy, thank you for your taking time out of your busy schedule to write us a review. We appreciate your business and honesty. We are getting rooms repainted at the moment, so thank you for letting us know that. We have our maintenance man and painter getting on that as we speak. Thank you so much.
by A verified traveler
Posted 12 May 2024
Nice gentleman checked me in quickly and professionally.
Comment from Hotel Management
13 May 2024 by Country Inn and Suites Manteno, Hotel Management
Good afternoon James, Thank you for staying at the Country Inn and Suites Manteno, and for taking the time to leave us such a great review. I am thrilled to hear that you had a great experience at check-in and will make sure to pass this this complement on to our front desk team. We hope to welcome you back soon!
by A verified traveler
Posted 8 May 2024
Odd room smell but the front desk person was great
Comment from Hotel Management
11 May 2024 by Country Inn and Suites Manteno , Hotel Management
Dear Timothy, Thank you for choosing Country Inn and Suites Manteno, and for taking the time to leave us such a great review. We are sorry to hear about the room smell, but will use that feedback to help improve the room you stayed in. We are thrilled to hear that you had a great experience with the staff. We hope to welcome you back again soon!
by A verified traveler
Posted 7 May 2024
In town
Comment from Hotel Management
11 May 2024 by Country Inn and Suites Manteno , Hotel Management
Dear Ryan, Thank you for choosing Country Inn and Suites Manteno, and for taking the time to leave us such a great rating. We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
by A verified traveler
Posted 6 May 2024
Staff were great. Hotel is just off the highway so noise can be an issue with units facing the highway. Our a/c was also very noisy every time it kicked in.
Comment from Hotel Management
11 May 2024 by Country Inn and Suites Manteno , Hotel Management
Dear Will, Thank you for choosing Country Inn and Suites, and for taking the time to leave us a review. We are so glad to hear that you had a great experience with the staff. Thank you for your feedback about the AC, we will work on improving this to help improve guest experience. We hope to welcome you back again soon!
