Ratings based on 74 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2023
Our stay here was perfect. It felt like we were in a rain forest and close to nature. The hotel was new and very clean. The staff were very friendly. We had some rain during our stay so we were able to enjoy the spa, suna, and gym. The village has many dining options, but it would be helpful to have a rental car.
Comment from Hotel Management
30 Oct 2023 by Sandra Lourenço (Manager), Hotel Management
Dear guest, Thank you for choosing the Hotel Vila Galé Serra da Estrela.It is gratifying to receive your kind contribution and mention of the friendliness of the team, we work for the satisfaction of our customers, seeking to exceed their expectations.Looking forward to welcoming you at the next opportunity, we present you our best regards.
by A verified traveler
Posted 18 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Sandra Lourenço (Manager), Hotel Management
Caro Sr. Alberto,Antes de mais agradecemos a sua preferência pelo Hotel Vila Galé Serra da Estrela.Congratulamo-nos pela cotação atribuída aos nossos serviços, pois trabalhamos em função da satisfação dos nossos clientes, procurando superar as suas expectativas. Esperamos poder receber-vos numa próxima oportunidade.Com os nossos cordeais cumprimentos.
by A verified traveler
Posted 23 Sep 2023
Beautiful hotel. Kind and friendly staff
Comment from Hotel Management
4 Oct 2023 by Sandra Lourenço (Manager), Hotel Management
Dear guest, Thank you for choosing the Hotel Vila Galé Serra da Estrela.It is gratifying to receive your kind contribution and mention of the friendliness of the team, we work for the satisfaction of our customers, seeking to exceed their expectations.Looking forward to welcoming you at the next opportunity, we present you our best regards.
by A verified traveler
Posted 23 Aug 2023
I go back dame day
Comment from Hotel Management
23 Aug 2023 by Sandra Lourenço (Directora), Hotel Management
Dear Mr AngeloThank you for your preference for the Hotel Vila Galé Serra da Estrela.We are pleased to receive your kind comments, as we work to ensure the satisfaction of our guests.We hope to receive you again on a future occasion and send you our warmest greetings.
by A verified traveler
Posted 5 Aug 2023 on Hotels
Comment from Hotel Management
9 Aug 2023 by Sandra Lourenço (Directora), Hotel Management
Exmo. Sr. Pedro,Foi um prazer receber-vos no Hotel Vila Galé Serra da Estrela.Gratos pela pontuação atribuída e na expectativa de vos poder receber numa próxima oportunidade, apresentamos os nossos cordeais cumprimentos.
by A verified traveler
Posted 20 Jul 2023 on Hotels
Comment from Hotel Management
2 Aug 2023 by Nuno Paixão, Hotel Management
Exmo. Sr. Dmitri,Foi um prazer receber-vos no Hotel Vila Galé Serra da Estrela. É com imensa satisfação que recebemos os seus amáveis comentários, pois trabalhamos em função da satisfação dos nossos clientes. Gratos pela pontuação atribuída e na expectativa de vos poder receber numa próxima oportunidade, apresentamos os nossos cordeais cumprimentos
by A verified traveler
Posted 26 Mar 2023 on Hotels
Comment from Hotel Management
31 Mar 2023 by Sandra Lourenço (Directora), Hotel Management
Caro Cliente,Agradecemos a sua preferência pelo Hotel Vila Galé Serra da Estrela.Na expectativa de vos poder receber numa próxima oportunidade, apresentamos os nossos cordeais cumprimentos.
by A verified traveler
Posted 19 Sep 2022
Beautiful property near Belmonte but unless you are going there on your way elsewhere this is not near anything else really. It's more of a destination resort. Lovely, dining was good, breakfast excellent but high in the hills. We stayed one night between Evora and Duoro. Would stay again, but maybe longer to enjoy the resort.
Comment from Hotel Management
29 Sep 2022 by Ricardo Teixeira , Hotel Management
Dear Mrs Laurie We kindly, thank you for your preference, when staying at Hotel Vila Galé Serra da Estrela.Grateful for your reference to the our services and looking forward to receiving you, in a next opportunity, we offer our best regards.Ricardo TeixeiraManager
by A verified traveler
Posted 12 Jun 2022
Very unique.
Comment from Hotel Management
20 Jun 2022 by Ricardo Teixeira , Hotel Management
Dear Mr. Richard,
We kindly, thank you for your preference, when staying at Hotel Vila Galé Serra da Estrela.
Looking forward to receiving you, in a next opportunity, we offer our best regards."
Ricardo Teixeira
Manager
by A verified traveler
Posted 27 Feb 2022 on Hotels
Comment from Hotel Management
1 Mar 2022 by Ricardo Teixeira , Hotel Management
Exma Sra. Mara
Antes de mais agradecemos a sua preferência pelo Hotel Vila Galé Serra da Estrela.
Gratos pela pontuação e na expectativa de vos poder receber numa próxima oportunidade, apresentamos os nossos cordeais cumprimentos.
Ricardo Teixeira
Director
