Ratings based on 616 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Always enjoy our stay!
by A verified traveler
Posted 24 Apr 2024
by A verified traveler from East Dennis
Posted 31 Mar 2024
Shabby and dismal but close to highway
Comment from Hotel Management
18 Apr 2024 by Best Western , Hotel Management
We apologize,your stay did not meet your expectations
by A verified traveler
Posted 30 Mar 2024
Definitely call the property ahead of time! I booked a king suite with a jetted tub. First, Expedia says check in time is anytime after 3 however, according to the property, check in time is 3-6 so if you need to check in after that let them know! Second, I booked a jetted tub however, when I got there they advised the jetted tub suites were being worked on and weren't available and their pool was also closed to maintenance. I don't blame the property at all because Bre was super helpful and I got refunded however, Expedia should do a better job outlining what's available and what's not! Luckily I was able to book elsewhere but definitely call the property prior to booking!
Comment from Hotel Management
18 Apr 2024 by Best Western, Hotel Management
We apologize, our suite was out of order.
by A verified traveler
Posted 9 Mar 2024
The room i stayed in smelled like urine. It was close to the lobby and it was loud. walls are thin person above was walking around thumping a lot. I had complained about the noise and was told they had no other rooms with 2 beds. Expedia website advised differently. expedia reservation didnt show in there system. I wouldn't use expedia when booking with this hotel they advise me it happens a lot. I dont know about other rooms but absolutely do not stay in any that are close to the lobby with out asking about noise and turning on the vent to see if it smells like urine.
Comment from Hotel Management
18 Apr 2024 by Best Western, Hotel Management
We apologize this issue has been corrected.
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Posted 21 Nov 2023
30 minutes wait to check in
Same thing happened on the way out 30 days ago
Comment from Hotel Management
27 Nov 2023 by Best Western, Hotel Management
John, I apologize for your stay not meeting your expectations.
by A verified traveler
Must stay hotel
Posted 20 Oct 2023 on HotelsGreat area had an excellent breakfast bar
by A verified traveler
Posted 8 Oct 2023
by A verified traveler
Posted 8 Oct 2023
Upon arriving at the property i booked because there was a hot tub on site, come to find out the hot tub was out of service. Secondly walked in the foyer area to get to our room and it smelled like a literal bathroom. Lucky i booked a different stay for the night not long away. Def wont be back here..
Comment from Hotel Management
10 Oct 2023 by Best Western, Hotel Management
Our hot tub is listed as closed till 2024 online. We apologize for the inconvenience.
