Ratings based on 248 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
Convenient location!
Comment from Hotel Management
11 Apr 2024 by Tante ALMA´s Team in Mannheim, Hotel Management
Dankeschön
by A verified traveler
Posted 23 Nov 2023
Very friendly.
by A verified traveler
Posted 27 Sep 2023 on Hotels
Love this hotel..
by A verified traveler
Posted 21 Sep 2023
Great home feel...like you are visiting your grand auntie or grandma
by A verified traveler
Posted 5 Jul 2023
Very nice lady , very professional in the reception and the man when we check out
by A verified traveler
Posted 28 Dec 2022 on Hotels
Comforting bed. Nice shower Big window with a view. Very friendly staff
by A verified traveler
Family Stay in Mannheim
Posted 14 Jul 2022 on HotelsI was very disappointed in our stay.
Kids on the ground floor literally running everywhere making checking in, out, breakfast, and carrying luggage in very difficult. I believe they are housing refugees which is very kind of them but there needs to be a better way separate a living space for these families and a checking in area for hotel guests. We were skipped in line several times while trying to check in over a broken dart board, checking mail, and whatever demands the kids had at their whim. The children definitely deserve a little grace in their circumstance but it makes things hard for paying customers. Also very hard to explain to my child why she couldn’t run and play tag in the hotel hallways when the other kids were.
When we checked in we were told we could only park for one of the two nights we were staying (What?!? I wasn’t aware we needed to “prebook” parking) and our room we had booked (with ac) was not available. Once I told them this was not acceptable a very helpful worker worked hard to find solutions. Unfortunately once he was off things only went down hill from there. We didn’t receive maid service. I completely understand if this is a COVID policy but we were never told we wouldn’t get it. This meant no coffee replenishment and we never had any soap in the shower. The container was empty and I was hoping the maid would catch it. I informed the gentleman at checkout and he just looked at me with a blank look and rushed me a long.
by A verified traveler
Super comfy bed.
Posted 22 Oct 2020 on HotelsLarge room with a very comfortable bed. A slight issue with the check in due to covid 19 regulations.
Comment from Hotel Management
17 Nov 2020 by Ihr CH Augusta Team, Hotel Management
Danke für Ihr Feedback
by A verified traveler
Posted 20 Nov 2019 on Hotels
Comment from Hotel Management
21 Nov 2019 by Team, Hotel Management
Vielen Dank für Ihr Feedback
Ihr Centro Hotel Augusta
by A verified traveler
Posted 19 Oct 2019 on Hotels
Comment from Hotel Management
24 Oct 2019 by Team , Hotel Management
Vielen Dank für Ihr Feedback
Ihr Centro Hotel Augusta
