Ratings based on 693 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.4 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Our toilet ran all the time, we had to close the door when in the room. Bathroom looked to have black mold trying to start, right above the shower head. clean wherever the vacuum could reach,
by A verified traveler
Posted 9 May 2024
The room was not what I thought Quality Inn stood for. The furniture was below thrift-store caliber. The bathtub had been painted over where mold had been. Holes in the drapes. Paper coming off the ceiling. Toilet seats almost off. Pillows were like stuffed balls inside them. We would have left but graduation in the city meant no rooms available.
by A verified traveler
Posted 6 May 2024
This property is in some serious need of updating and maintenance.
by A verified traveler from moundsview
Posted 6 May 2024
Do not stay here unless it is your last resort... rented 2 rooms. Filthy gross bothroom, bathroom so unsanitary and dirty, ac vent and curtain above it full of mold. Just gross nasty, would never recommend or stay here again. Wish i could post pictures, cuz seeing is believing.
by A verified traveler
Posted 5 May 2024
The evening staff (8:00 PM check in) was not very welcoming. Our key cards shut off two hours prior to check out time and the person on duty was unable to reset them. The bathroom was dusty and had dirty in the corners of the floor. The housekeeping staff was kind and helpful.
by A verified traveler
Posted 5 May 2024
Can't say that we liked anything about this property. Furniture in need of repair or replacement. Bathrooms need deep cleaning. Water damage on the ceiling. Outlets on lamps do not work, no place to charge a device. One of our rooms smelled of cat urine. Doors are warped. MN dept of health should be contacted.
by A verified traveler
Posted 4 May 2024
From the minute we pulled up to this hotel, we knew we made a mistake. It only got worse as we stayed the night. Every part of this hotel is dirty. You first walk in the lobby and no one is behind the desk. There’s a phone you need to pick up to call the desk, which was black due to being dirty and literally looks like it’s never been wiped ever. Hand sanitizer station at the desk also not cleaned before so there’s a brown grease like substance where the dispenser is. Took a while for front desk to appear to check us in. Terrible customer service by person at the desk.
Both rooms we are staying in were filthy, no surface wiped down, layer of dust everywhere, stains on beds, walls, moldy bathroom, ceiling falling apart, broken toilet paper holders, body hair in the sheets. my parents asked for their sheets to be changed specifically due to the stains and pubic hair, took two times asking and getting angry to finally get them changed. No apology from anyone here.
Filthy throughout the rest of the hotel. At night, there was also a baby crying for long extended times in the STORAGE ROOM at the end of the 2nd floor. This hotel is NOT worth $200. That is a joke. It’s a run down motel that should be $50-$99 p/n like all the rest. We will never ever return to this hotel for any reason whatsoever. The family we have already spoken too who have also seen the hotel physically and via pictures, will make sure they never stay at the Quality Inn & Suites Mankato as well.
by A verified traveler
Posted 4 May 2024
Building dated on outside and you can see from the parking lot a room with mattresses leaning against window. First thing you see when entering hotel is a dirty phone used to contact staff not at desk. The office desk with computer in the lobby next to dirty phone has a leather seat that is cracked and peeling. Our room had a broken and rusted door frame in bathroom that is missing two inches of lower part of door, broken toilet paper holder, mold around tub on floor, no drain plug in tub, used toiletrie bottles, mold on ceiling, leather chair and leather desk chair have cracked and peeled seats, popcorn texture coming off ceiling from a previous water leak upstairs (it wasn't fixed or patched, just painted over in paint that doesn't match rest of ceiling, the fire sprinkler system is rusted, pulled bedspread back and found pubic hair on sheets, outlets are bad in room, bedspread is stained, disintegrating curtains, and tables with a layer of dust. I have pictures of it all. Not worth $186 a night.
by A verified traveler
Posted 28 Apr 2024
Turned up to 2 young kids at the desk and no adult for way too long (someone called police they and been alone that long). Kids were handing out random room keys. Got to the room eventually and it was dirty and the bar lock was broken. Breakfast was minimal and tasted plastic. Avoid.
by A verified traveler
Posted 27 Apr 2024
Nice location, property needs a serious overhaul
