6/10 Okay
Anesdy
Traveled with partner
Mar 5, 2023
Disliked: Property conditions & facilities
My stay here was disappointing and slightly irritating, I selected the Deluxe room because it was the most expensive and i assumed would be the nicest; I was wrong. The room came with a tiny mini-fridge which was stocked with drinks sold separately this became a problem upon purchasing food and trying to refrigerate it as it wouldn't fit due to the fridge being stocked. Then there is the bathroom, It did not offer a handheld shower head option which most hotels in the area do, The issue with this not being an option is that the shower head in these rooms is the large oversized square type and it was installed at over 6ft high making it difficult for my partner to reach it and it was annoying having to adjust it as i would inadvertently get my hair wet every time.
Then there is the communication, Upon checking-in i was never informed or given any information about the hotel amenities, I had no idea about their laundry service until a week later and did not know about their buffet until i seen an inconspicuous flyer by the elevator, I was also never informed of the roof-top pool until literally one day before checking out otherwise we would've have used it more.
Lastly checkout, I chose this hotel because it claimed to offer easy online checkout; My problem with this is that as i was exiting the hotel with my luggage to head to the airport i am asked by security to checkout at desk, My GRAB waited 10-15mins for the slowest checkout process ever nearly missing my flight.
Anesdy
Stayed 5 nights in Feb 2023