Ratings based on 68 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Feb 2024
It’s okay
Comment from Hotel Management
25 Feb 2024 by Ammy, Hotel Management
Hi, Cristina! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
23 Jan 2024 by Noah, Hotel Management
Thank you very much, Mylouh! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Noah
by A verified traveler
Posted 5 Jul 2023
by A verified traveler
Posted 13 Nov 2022 on Hotels
Comment from Hotel Management
19 Nov 2022 by Eva, Hotel Management
Hey, David! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva
by A verified traveler
Posted 4 Jul 2022 on Hotels
Comment from Hotel Management
10 Jul 2022 by Jane, Hotel Management
Hi, Rea Fe! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!
by A verified traveler
Posted 29 Apr 2022 on Hotels
Great.
Comment from Hotel Management
2 May 2022 by Jane, Hotel Management
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!
by A verified traveler
Posted 12 Aug 2020 on Hotels
by A verified traveler
Posted 29 Apr 2020 on Hotels
by A verified traveler
Posted 21 Mar 2020 on Hotels
by A verified traveler
Incorrect Information
Posted 3 Mar 2020 on HotelsBased in your information there is an available 1 extra bed but the hotel informed us that the extra bed is not included.
Please update your information
Comment from Hotel Management
23 Apr 2020 by Leah, Hotel Management
Dear ZEN Guest,
Thank you for writing this feedback and for bringing this to our attention. We sincerely apologize if you've had an unpleasant stay with us. This isn't our signature ZEN experience. Please be assured that this feedback won't go unnoticed and that our team had investigated this to make sure the necessary actions are taken. We hope you can give us another chance and stay with us again to be able to serve you our best!
Kindest Regards,
Leah
