Ratings based on 118 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
My stay there was quite eventful. The staffing went above and beyond what is expected, the whole time i was there. I lost my phone in a grab car and the staff jump right in and took control to try to get my phone back, the ladies at the front desk and office staff when totally out of there way to make me feel comfortable and safe. Heck even one of the staff actually showed me around the area and the sights. Thank you Hestor for going out of your way to show me around.
Comment from Hotel Management
17 Apr 2024 by SSGH Team, Hotel Management
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We wish you the best and safest travel ever. Looking forward to seeing you again soon.
by A verified traveler
Posted 8 Jan 2024
The WIFI is the biggest problem, every thing else is great.
Comment from Hotel Management
29 Jan 2024 by SSGH Team, Hotel Management
Thanks for you for an honest review and feedback. We’re sorry to hear of your less than satisfactory experience while your staying here. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We wish you the best and safe travels. Looking forward to seeing you again soon.
by A verified traveler
Not so good
Posted 8 Oct 2023 on HotelsGood: Very helpful staff.
Bad: I have this feeling that I was given a downgrade because I booked online. Booked a de luxe room but it looks like their junior suite. It wasn't noise proof. I can hear people singing and shouting outside my room at night.
Comment from Hotel Management
11 Oct 2023 by SSGH Team, Hotel Management
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We’re sorry to hear of your less than satisfactory experience while staying here, and we hope you will accept our sincerest apologies. We'll work hard to fix the issue you experienced. Thanks for letting us know; we're looking forward to seeing you again.
by A verified traveler
Posted 3 Oct 2023
No parking, parking at front was unsafe, hotel building entrance is not clean and scary at night, but the hotel inside of the hotel is very clean, rooms are very clean, staffs are very friendly and accomodating, and helpful. Room linens are clean, shower is roomy and clean. Don't judge a book by its cover. Free food is good and delivered on time.
Comment from Hotel Management
4 Oct 2023 by SSGH Team, Hotel Management
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant and that you liked our rooms. However, we are sorry and will work hard to fix the issue you experienced. We look forward to welcoming you again soon!
by A verified traveler
Posted 22 Aug 2023
Hotel facilities so limit and cleaness
Comment from Hotel Management
23 Aug 2023 by SSGH Team, Hotel Management
Thank you for choosing the Sun Star Grand Hotel! We wish you the best and safest of travels. We look forward to seeing you again soon.
by A verified traveler
Posted 19 Jun 2023
The rooms over all were nice/luxurious. A small bundle of hair left in the shower was missed by the cleaning staff. My fiance tried to get a second room key while I was sleeping but was refused...one key per room policy.
Comment from Hotel Management
28 Jun 2023 by SSGH Team, Hotel Management
Thank you for taking the time to review your stay with us. We’re sorry to hear of your less than satisfactory experience while staying here, and we hope you will accept our sincerest apologies. We'll work hard to fix the issue you experienced. Thanks for letting us know; we're looking forward to seeing you again.
by A verified traveler
Posted 11 Mar 2023 on Orbitz
This is a great place to stay when you are in Quiapo. The rooms are larger than the other hotels close by and for about the same price. I stayed here before the pandemic too. As Quezon Blvd is quite noisy, the outside noise is not noticeable in the rooms. You will not be disappointed staying here !!
Comment from Hotel Management
13 Mar 2023 by SSGH Team, Hotel Management
Thank you so much for choosing the Sun Star Grand Hotel! We are happy you enjoyed your time while staying here. We hope to see you again soon.
by A verified traveler
Posted 6 Feb 2023 on Orbitz
I have stayed here before and the service is the same or better than before the pandemic. The only negative is there is no breakfast available like there was before the pandemic. But there are plenty of food places outside nearby.
Comment from Hotel Management
7 Feb 2023 by SSGH Team, Hotel Management
Hi James!As of the moment our kitchen is still under renovation however you can bring food and drinks with no corkage fees. We hope you enjoy your stay with us! Thank you and stay safe!
by A verified traveler
Posted 11 Mar 2020 on Hotels
It was an amazing overnight stay
Comment from Hotel Management
12 Mar 2020 by Ms. Cring, Hotel Management
Thank you so much for choosing Sun Star Grand Hotel! We are happy you enjoyed your time while staying here. We hope to see you again soon.
by A verified traveler from Stanwood, WA
Posted 26 Jan 2020
The staff was outstanding and friendly. The room was clean and the size and layout of the room allowed us to move freely without feeling cramped. I would definitely stay here again....this hotel gives more of the basic comforts and for less costs than more expensive places I stayed.
Comment from Hotel Management
27 Jan 2020 by Cring/ Sales, Hotel Management
Thank you so much for choosing Sun Star Grand Hotel! We are happy you enjoyed your time while staying here. We hope to see you again soon.
