Ratings based on 50 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
5 stars for 3 stars price!
Posted 15 Feb 2020 on HotelsI've stayed in Makati many times and many places. This is a privately owned condo in an upscale high rise, sub-contracted through Siglo Suites. Dollar for dollar the best value I have ever received. I'm 72 years old, so that is saying something. 5 stars!
Comment from Hotel Management
17 Feb 2020 by Siglo Suites, Inc. , Hotel Management
We are so glad to hear you had a superior experience when visiting Siglo Suites at The Gramercy Residences, Mr. Edward. Your words of encouragement and your assessment of our service make us deeply proud of what we are doing. We hope you give us the opportunity to serve you again. Rest assured we will do whatever it takes to deliver on our promise.
by A verified traveler
Posted 19 Aug 2019
Very nice place. Excellent staff and very clean. Perfectly combined with century City Makati and very convenient for everything.
Comment from Hotel Management
20 Aug 2019 by Camille Flores, Revenue and Reservations Manager, Hotel Management
Dear guest, we are beaming with pride knowing that we hit the mark and delivered on everything that we promised! We will surely maintain quality accommodations and a great service to all of our guests. We hope you choose us again as your hosts in your future travels.
by A verified traveler
Posted 31 Jul 2019
The staff is very helpful and courteous. Water pressure was great.
Comment from Hotel Management
1 Aug 2019 by Camille Flores, Revenue and Reservations Manager, Hotel Management
We are thankful for your time and your willingness to write a review to let us know how we are doing! We hope you give us the opportunity to serve you again. Rest assured we will do whatever it takes to deliver on our promise.
by A verified traveler
Posted 5 May 2019
Very courteous staff especially Sam @ the front desk
Comment from Hotel Management
9 May 2019 by Camille Flores, Revenue and Reservations Manager, Hotel Management
We are extremely grateful for your review! Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We will definitely let Sam know about this. Please visit us once again. We will do everything in our power to make certain every single visit is equally delightful!
by A verified traveler
A Excellent hotel.
Posted 19 Feb 2019 on HotelsMorning everyone, well what can I say about Gramercy Siglo Only a big Wow. From the moment you get out of your taxi you are greeted with a big smile and very polite doorman the smile continues right to the receptionist it’s a beautiful clean hotel and when I got to my room it was a really big very clean room with kitchen and utensils, big applause for senior management for your training. I travelled solo but this hotel would also suit families everything you need is a quick walk away, my only wish would of been there own restaurant and bar , but there’s plenty of those in the area , a big thumbs up.
Comment from Hotel Management
26 Feb 2019 by Camille Flores, Revenue and Reservations Manager, Hotel Management
What a wonderful Surprise! Your words of encouragement make us feel proud of what we do, Mr. Philip. Reviews highlighting the commitment of our people to serve every guest with passion reaffirm that we are indeed living up to our mission statement. As such, we are delighted to read how our team delivered above and beyond your expectations. We will do everything in our power to make certain every single visit is equally delightful. Hope you'll visit us again soon!
by A verified traveler
View from room
Posted 21 Jan 2019 on HotelsAmazing view, bed could have been little bit better but over all a good place to stay
Comment from Hotel Management
24 Jan 2019 by Camille Flores, Revenue and Reservations Manager, Hotel Management
We are delighted that you took the time to try us, Mr. Michael. Your opinion is valuable to us and helps us shape everything that we do. Please let us know if there is anything else we can do to make your stay even more memorable. We hope to see you soon!
by A verified traveler
Wife loves the place
Posted 16 Nov 2018 on HotelsI would recommend this place for couples and families. The location is very good too. But for singles who are just here for night life on a budget there are other choices in the area. Watching the sunset from the pool is awesome. So far this is one of the best hotels in Makati for me and my wife
Comment from Hotel Management
19 Nov 2018 by Camille Flores, Revenue and Reservations Manager, Hotel Management
We are glad you are satisfied with your stay and was impressed with our Infinity Pool on the 35th floor with its sunset view as mentioned, Mr. Jean Pierre. It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence. We are beaming with pride to be considered as one of the best hotels in Makati! We hope to become one of your favorites. Do let us know what we need to do to earn your continued loyalty.
by A verified traveler
Posted 18 Aug 2018
great amenities, but swimming lap pool needs regular clean and vacuum. and elevators have repeatedly bad smell.
Comment from Hotel Management
22 Aug 2018 by Camille Flores, Revenue and Reservations Manager, Hotel Management
We are honored that you are happy with your stay and was impressed with our Lap Pool at the 35th floor as mentioned. We have noted your comments regarding the pool cleanliness and elevator. Rest assured that we will take necessary corrective action asap. Do let us know if there's anything else we need to earn your continued loyalty.
by A verified traveler
Posted 28 Jul 2018
ROOM WAS VERY GOOD. AIR CON WORKED WELL, AND TELEVISION WAS ADULT SIZE
Comment from Hotel Management
1 Aug 2018 by Camille Flores, Revenue and Reservations Manager, Hotel Management
Dear guests, we are so delighted you took the time to try us. We hope you choose us again as your hosts in your future travels. It will be our pleasure to serve you!
by A verified traveler from SAUDI ARABIA
Posted 11 Jul 2018
Room # 3316 No Hose for the bath how to wash your ass then? Surrounding are very dusty, There is Kitchen and Tools but no spoon and Fork, No Knife.I called them and was answered but no one came or advised me.The water coming from AC flooding on the floor .
Comment from Hotel Management
17 Jul 2018 by Camille Flores, Revenue and Reservations Manager, Hotel Management
Dear Mr. Larico, thank you for taking the time to point out issues affecting our service. Please receive our most sincere apologies for the miscommunication and air conditioning issue. Please know that we are looking into it to avoid all these from happening again for you and our future guests. We would love to serve you again and will appreciate a second chance.
