Ratings based on 64 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Feb 2021 on Orbitz
by A verified traveler
Posted 16 Mar 2020 on Hotels
Comment from Hotel Management
17 Mar 2020 by Siglo Suites, Inc. , Hotel Management
We are so delighted you took the time to try us! Thank you for choosing Siglo Suites to be your host and we look forward to your next staycation!
by A verified traveler
Posted 6 Feb 2020 on Hotels
Comment from Hotel Management
11 Feb 2020 by Siglo Suites, Inc., Hotel Management
Thank you so much, Ms. Ana for staying with Siglo Suites at The Acqua Private Residences! We can't wait for the next opportunity to serve you; and will do everything in our power to once again allow you to experience the best that we have to offer.
by A verified traveler
Posted 3 Feb 2020 on Hotels
by A verified traveler
Posted 11 Jan 2020
Comment from Hotel Management
14 Jan 2020 by Siglo Suites, Inc. , Hotel Management
We are so delighted you took the time to try us! Thank you for choosing Siglo Suites to be your host and we look forward to your next staycation!
by A verified traveler
Posted 12 Dec 2019 on Hotels
Hard to get to and from. Room not that clean. No sheets on bed and cook Roche’s every where had to call someone every night. Would never stay there again.
Comment from Hotel Management
17 Dec 2019 by Siglo Suites, Inc. , Hotel Management
We are truly sorry your experience was not to your satisfaction, Mr. Shaun. We are trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future. Please allow us an opportunity to make amends and receive our most sincere apologies.
by A verified traveler
Posted 2 Dec 2019 on Hotels
Comment from Hotel Management
2 Dec 2019 by Siglo Suites, Inc. , Hotel Management
Thank you for choosing to stay with us at Siglo Suites! Be sure to let us know if there's anything we can do to make Siglo Suites even better for you and our future guests.
by A verified traveler
Posted 10 Nov 2019
Comment from Hotel Management
13 Nov 2019 by Siglo Suites, Inc. , Hotel Management
Thank you for choosing to stay with us at Siglo Suites! Be sure to let us know if there's anything we can do to make Siglo Suites even better for you and our uture guests.
by A verified traveler from Manila
Posted 2 Oct 2019
No ownership by staff to put the client first.
We arrived around 2 AM, having made a late booking. The staff was not familiar with our booking, could not accept our payment through the CC terminal and do not have parking for our car. We were given the option to park on the street, at our own risk, and they told us the parking was full.
What was disappointing here was the staff just asked us to wait but did not provide any solutions for us to go to the room. As you can imagine, we were quite tired because it was the birthday of my girlfriend and we had come from a dinner but didn’t want to drive home (as she lives quite far). By booking - we understood that the hotel might be lull, due to the time, but we never expected the Hotel not to be able to manage their clients.
The other thing we noticed was many of the guests were mainland Chinese, we’re Chinese Filipinos so I think the staff initially treated us the same way as their ruder guests and didn’t take ownership because they thought they could take advance of the “foreign” aspect, assuming we wouldn’t know how the Philippine market is.
Eventually we were given a room by 3 AM, no parking was given and the staff woke us up by 8 AM to move our car. When we arrived at the room, it was not ready. Disappointed because of the quality of service at the property, and lack of customer service.
It felt like we had to “take risks” as guests of the hotel because they could not assure the safety and quality of the stay.
Comment from Hotel Management
10 Oct 2019 by Siglo Suites, Inc. , Hotel Management
We are sad to hear we did not provide you with the best possible experience, Mr. B. Our commitment is to have staff that prioritizes the needs of the customer and is solution-driven every single time. Please receive our most sincere apologies for this matter and know that we are looking into the issue. We would appreciate the opportunity to make this right, but can only do so if you give us a second chance.
by A verified traveler
Business aparthotel
Posted 18 Sep 2019 on HotelsFor apathotels Siglo Suites are the best. Daily cleaning, and generally very professional service.
Comment from Hotel Management
19 Sep 2019 by Siglo Suites, Inc., Hotel Management
Words do not suffice to express how grateful we are for your review. Everyone here takes pride in what we do and it is through feedback like yours full of affirmations and encouragement that we renew our commitment to always trying our best. Thank you once again for giving us a pat on the back. We value your patronage and friendship.
