Ratings based on 98 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Needs Attention
Posted 9 Jan 2024 on HotelsThe pros: Safe location, many restaurants surrounding, karaoke surrounding, friendly desk and security all helpful, the host will have someone greet you and help with bags but after that you are on your own. Washer, blackout curtains, very quiet you don't breally hear much from street or ourside the apartment, airconditioned so you stay comfy. And plenty of fans and the window. Soap and shampoo in bathroom. Pool on 7th floor. There is a wine opener and a bottle opener and hair dryer.
The cons: The tv turns on yet didn't work at all as could not get a signal. I contacted the host and no response the entire time. I have a foreign number so I don't have data to call international so I needed to use email. No additional toilet paper provided and the roll was almost gone upon arrival. You can feel the coils in the old mattress, they are very painful and loud as if they've got lot of mileage on them. I chose to sleep on the couch which was barely comfortable but did the trick. The microwave is on top of fridge but no plug there. You need to move it to a plug and move it back before you leave The shower curtain is filthy with black mold at bottom. Needs replacing. Many ugly burn marks in the bathroom. Bathroom is needing an update. Walls are needing cleaining or fresh paint. There are very limited utensils one plate one bowl one glass one cup one fork one spoon. No laundry soap but its just inconvenient as you can go to 711. No toaster,or rice maker. No iron for clothes.
Comment from Hotel Management
9 Jan 2024 by GERI, Hotel Management
thanks for your reviews, and we are very sorry about the inconvenient, some of our units are not smart tv, so we need to use tv box, we also provide our office information and contact to every guests, we also make a letter if the guests are late check in, maybe you didn't use the system or you try the wrong number, sorry about that, but you can also try to reach our office to assist your needs.we do provide free housekeeping for the long stay guests, every 3-5days we will message you in expedia system or go to your room, we will not go inside without guest's permission, much better if we can have a easy way to contact each other. we try many times to contact our guests haven't do housekeeping for very long time, but most of the time we can't reach them, I think you are one of the guests we can't contact easily....however, I appreciated your time and your commends, we will do our best to improve our services and our units, hope we can see you again
by A verified traveler
Posted 6 Jan 2024
The place was filled with bugs. Was there with my fiancee, the front desk called at 11pm said a guest was there for me, i go down to the lobby and she already sent the lady upstairs without me knowing (i passed the lady in the elevator) the front desk says she already went up i get back to my room and this girl is punching in the code to my room...Imagine the explaining i had to do to my fiancee that they sent a streetwalker to my room! Unacceptable.
Comment from Hotel Management
9 Jan 2024 by GERI, Hotel Management
we are very sorry about what you experienced when you stay here, the public area cleaning and the front desk are not under our management, they are direct to the admin of this building, about the bugs, we can only do our best to make our units are cleaned, sorry about this, but we will still try to do something so the bugs will not get inside our units, regarding the lobby, they will not allow any visitor to go upstairs without guests permission, I think maybe there's some misunderstanding, because we have stayed here for long time, we always put the guest safety as our priority , sorry for what happened.
by A verified traveler
Posted 27 Oct 2019 on Hotels
Comment from Hotel Management
28 Oct 2019 by geri, Hotel Management
thanks for your review, we will keep improving ourselves
by A verified traveler
Posted 9 Jun 2019 on Orbitz
Comment from Hotel Management
10 Jun 2019 by ash, Hotel Management
Thank you for the great review(: We are looking forward to host you again(:
by A verified traveler
Good Place but One Problem
Posted 27 May 2019 on HotelsGood stay but poor communication with its clients ..... as we found out.
They never sent a password to us as promised in their literature. Thus, we were always guessing as to whether our reservation was fully acknowledged. Poor communication between Serena's and its client. It was not our fault.
Comment from Hotel Management
30 May 2019 by ash, Hotel Management
Thank you for staying with us. We are very sorry for the trouble that we caused you. We promise that we will improve our customer service. Thank you
by A verified traveler
Serena's staff are friendly
Posted 28 Apr 2019 on Hotelsmy stay was comportable, and the staff are friendly..
Comment from Hotel Management
28 Apr 2019 by ash, Hotel Management
Thank you for the great review(: we are looking forward to see you again!
by A verified traveler from malate
Good location
Posted 11 Apr 2019 on HotelsLocation is good, service is slow and unexpected fees will always ruin your stay. It is what you get for a low priced hotel
Comment from Hotel Management
12 Apr 2019 by ash, Hotel Management
Thank you for the review. We are sorry for the issue that you encountered. Have a nice day!
by A verified traveler from Melbourne Australia
Posted 24 Mar 2019 on Wotif
The location was ideal for what I needed a very short walk to shops and restaurants
Good for taxi services as well as Grab (Uber)
Friendly customer service
Very reasonably priced
Comment from Hotel Management
24 Mar 2019 by Ash, Hotel Management
We appreciate your review, we are happy that we serve you well and you enjoyed your stay here. We are looking forward to host you again(:
by A verified traveler
Very average but cheap enough.
Posted 12 Mar 2019 on HotelsHappily large unit accomodation, very good location, well equipped, reasonably priced...
No housekeeping, Lousy tv station availability, very noisy a/c, mouldy bathroom and the 2nd most uncomfortable couch in over 100 hotel rooms I've been in...
Comment from Hotel Management
13 Mar 2019 by ash, Hotel Management
Thank you for the review, we are sorry for the trouble that we caused you. We are doing our best to improve our service. Hope to see you again! Have a nice day(:
by A verified traveler
Posted 1 Mar 2019
Nice view of Malate on the 26th floor. Front desk check in check out was smooth. Helpfull staff. I didn’t like that there’s no hot water in the shower and Area is situated in the red district. It’s a noisy area. I had a jet lag so it was ok but if you want to sleep in,you can’t because of the noise inside in the hallway and outside in the streets. Overall,the price is okay but it’s just an ordinary place to stay,nothing to be excited about😁. At least my family was able to visit me during the day. Thank you.
Comment from Hotel Management
1 Mar 2019 by ash, Hotel Management
We are very sorry for the trouble that we caused you, we are doing our best to improve our unit. Hope to see you again(:
