Ratings based on 48 Verified Reviews

3.4 out of 5
59% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from NORTH CHARLESTON

Posted 25 Feb 2024 on Orbitz
Always a great stay at this hotel. Staff is super friendly and helpful, definitely top notch! Its walking distance to little Tokyo and Walter Mart. Bed is comfortable, aircon works great and the room is clean. This is definitely a hidden gem i wll keep returning to. This was the 2nd time I've stayed!
4 out of 5
by A verified traveler

Posted 26 Oct 2019
I did not like the additional charge for family room.
Comment from Hotel Management
29 Oct 2019 by M, Hotel Management
Hi, We are sorry that we did not meet your expectation. We are doing our best to give a quality hotel experience. Kindly take note that additional fee or charges apply once there is an extra person or a room upgrade. We always follow the room reservation booked from Expedia. If there is a concern you wish to address, please provide us your booking ID and contact number. Thank you.
4 out of 5
by A verified traveler

Friendly and helpful staff

Posted 11 Dec 2018 on Hotels
The staff were really friendly and helpful Thank you guys
1 out of 5
by Vincent

Keep away

Posted 1 Dec 2017 on Hotels
Bugs in room. Kept waiting for 20 minutes upon check out due to checking room after i left it.
Comment from Hotel Management
5 Dec 2017
Dear Mr. Vincent, Thank you for your feedback. We always take your comments as constructive. Rest assured that we shall attend to these issues and continue to work on improving our services to valued guests like you.
2 out of 5
by A verified traveler from calif

Hotel need cockroah control.

Posted 19 Mar 2017 on Orbitz
Pros: Location, accessible to public ransportation.
Cons: Provide bigger WiFi area.
Location: Close to reasonably price places to eat.
Not a good experience. Found cockroach in my room and on the table while dining.
2 out of 5
by A verified traveler from USA

Cleanliness and Comfort Issues

Posted 19 Apr 2016
Should be called "IPIS" Inn, they're everywhere! Air-conditioning, a missed opportunity, they don't get cold. You have to remind staff to fill complimentary guest water fountains. And room service, when done, dishes can stay the entire day inviting more roaches. Expedia customers don't receive comp breakfast like most others.
4 out of 5
by A verified traveler

nice to stay for a while

Posted 24 Mar 2016 on Hotels
it was a nice inn and service was good. the needs proper lighting since the rooms a bit dark.
1 out of 5
by A verified traveler

Poor hotel service!!!

Posted 27 Oct 2015 on Hotels
The staff was not nice and the customer service was poor. We were asking for water and they said that we should go and get it ourselves.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Oct 2015 on Hotels
1 out of 5
by A verified traveler

Staff is lazy and no soap in bathrooms, got sick

Posted 21 Mar 2015
Pros: Bed was ok.
Staff was lazy and did not want to help. No soap in bathrooms and immediate GI issues.
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