Ratings based on 598 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2022
Nothing good to say about this hotel..
by A verified traveler
Posted 9 Apr 2022
I've stayed at the Regency 10 times in 6 years. I have them on messenger. They have a auto reply but they never responded to my messages, I went to they're website again no response. The front desk staff was short and unempathetic didn't seem to care about my business so they've lost it. Normally when I arrive they would have us wait in the cafe with a complimentary glass of tea while they prepare the paperwork as I'm a returning guest and when I get to the room there will be a dessert plate that says welcome back however this time we got nothing. They said I could not avail my VIP discount because I booked through Expedia. The room we had was a view of vaccant lots and construction. You are allowed to smoke on the lanai, so when we got to our room I went out for a smoke the tenant above us dumped they've dirty laundry water over the rail on my head. I was on the 24th floor. That wasn't the hotels fault but the response was disappointing they sent housekeeping to mop up the water which was good but they didn't have security tell them to stop so while she was cleaning they again dumped laundry water almost hitting the housekeeper. It's illegal to throw things off the porch of a high rise according to the staff on previous visits and it should be reported, so no one will be injured in the streets below. The room was clean but really dated. I love the location right across the street from Robinsons at the left they have a horseshoe bar complex with a live band.
by A verified traveler
Posted 12 Mar 2022 on Orbitz
I didnt like anything about this property.
by A verified traveler
OK for the price.
Posted 3 Aug 2021 on HotelsThe good: Internet and cable were OK. Hot water and good water pressure. Bed was comfortable.
The bad: Some windows cannot be latched shut and blow open during high winds. Toilet tank takes forever to fill up. Water stains in bathroom floor tile. Room needs a makeover. Not that clean.
by A verified traveler
Posted 8 Jul 2021
by A verified traveler
Posted 28 May 2021 on Hotels
Scam
by A verified traveler
Posted 21 May 2021
by A verified traveler
Posted 10 May 2021
by A verified traveler
Posted 3 May 2021
Price was great service was good. Ordered room service first night it was horrible worst we ever had. My Philipina wife would not eat it. Other than that service was great.
by A verified traveler
Bad moment in my life.
Posted 18 Mar 2021 on HotelsI would like to let you know the security guard didn't let me in that night even I showed my reservation. He told me to find another hotel and come back on the next day. They said they didn't accept booking at all. I want my money back after what I been through. Guess what the security guard told me too that is already late at night so just find another hotel.
