Ratings based on 227 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
The hotel is clean with updated amenities throughout the hotel. The area surrounding the hotel has everything anyone can want as far as shopping dining and entertainment.
The staff are professional friendly and supportive. My only issue is they closed the roof deck restaurant/bar during Covid and they haven’t opened it back up yet .
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 11 Apr 2024
Staff were very good, honest, hardworking people, went out of their way to look after your safety, the area was fairly safe , right across from all the usual brand name places, l can honestly say l enjoyed my stay at the privato
by A verified traveler from Nanaimo
Posted 15 Jan 2024
We arrived late , i get it, but nobody told us about facilities in the hotel . Found the room a bit dirty bathroom floor in shower needs a good cleaning as. It a little slippery when having shower . No face or hand towels available just 2 bath towels . Had to ask to get room cleaned after 3 night. Staff were friendly and tried to help us with some transportation needs. We did get help after a google search. Security guards outside were great supper helpful and pointed us in the right direction. Location is great close to shopping and other amenities. Experience wasn't bad but a few little things could really improve this hotel.
by A verified traveler from Irvine
Posted 12 Jan 2024
The lights and a/c did not work when I arrived. Maintenance came to fix. But next day same problem. Also white towels had turned grayish and have not been replaced.
by A verified traveler
Posted 6 Jan 2024 on Hotels
The hotel staff are super friendly and accomodating. They are attentive to the needs of their guests.
My only concern is that the room is not sound proof. I can't sleep well due to noise of other guests in the hallway.
by A verified traveler
Great Hotel Staff BUT Not The Best Location
Posted 28 Dec 2023 on HotelsThe staff was very friendly and courteous but I didn't care too much for the location...The hotel is on Shaw Blvd and there are plenty of Jeepneys driving on that street(so the streets were filled with smoke,exhaust,etc)
by A verified traveler
Posted 28 Dec 2023
Nice place
by A verified traveler
Posted 3 Dec 2023
Elevator was slow to call
by A verified traveler
Posted 27 Nov 2023
It was nice that they provided tooth brushes and slippers. They let me keep my luggage with them while i went out to eat.(Upon checkout) The bathroom had a strong order like smoke, mixed with pee.
