Ratings based on 345 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
The staff are very friendly. The pool is not long enough to swim laps, just nice enough for children to swim in. The gym is just a room with dumbbells, an elliptical trainer and a stationary bike that’s over 20 years old. No air conditioning in the exercise room, just a fan and open window.The rooms do need renovation but the location makes up for the outdated rooms. This hotel is right next to Green Belt 5, which has many fine restaurants, coffee/dessert and places to shop. Glorietta Mall is a short walk away. The room I was in was clean and the air conditioner worked fine. I would recommend this place.
by A verified traveler from Nedlands
Posted 11 Apr 2024
Love it. One of my fave areas. Will stay again
by A verified traveler
Posted 4 Apr 2024
This property looks haunted. The rooms are worst! Air conditioner are too old and not working. False advertisement. The photos looks good but in reality it’s worst. I just don’t like the way they did it to me. Transferring one room to another because everything is malfunctioning. I even want to transfer to a better hotel. They didn’t even give any inconvenience compensation very sad.
Comment from Hotel Management
4 Apr 2024 by Edward , Hotel Management
Good day Sir.We would like to apologize for the inconvenience you have experienced while staying at Prince Plaza II. At St. Francis Hotels, we take pride in ensuring our customer’s satisfaction. Unfortunately, there are several shortcomings on our part which resulted to unpleasant stay. Upon thorough review of the situation, we have narrowed the cause to some circumstances that we have already been working on improving.We hope that you will still continue visiting us in the future even though this current stay was not a pleasant one. Hoping for your understanding.Thank you.Sincerely yours,Edward Dewey E. BoatmunRooms Division Director
by A verified traveler
Posted 16 Mar 2024
Excellent location. But hotel furniture (e.g. chairs) requires immediate updating.
by A verified traveler
Posted 11 Mar 2024
Exceeded my expectations. Staff are efficient and helpful.
by A verified traveler
Posted 29 Feb 2024
Wi-Fi is strong, A/C was perfect and hot water in the shower was excellent and location was unbeatable. Staff were all very friendly and nice.
by A verified traveler
Bathroom Smell
Posted 29 Jan 2024 on HotelsGreat location and friendly service. The hotel is dated and needs upgrading. I have stayed there previously and did not have the problem I encountered on this recent trip. The master bedroom bathroom had an bad smell that housekeeping could not get rid of. It was likely coming up through the drainage.
by A verified traveler
Posted 23 Jan 2024
by A verified traveler
Just a bed for the night.
Posted 8 Jan 2024 on HotelsRoom was very dated with limited facilities. No bedside light, so you had to have the main light on to read and when going to sleep, get out of bed to switch it off. Room facilities included a very old looking cooktop that sat on the bench. No dishcloth or tea towel provided. Air conditioner had external parts right next to the room, so very noisy if left on overnight. Staff were very friendly and helpful, pool was excellent!
by A verified traveler
Posted 19 Nov 2023
