Ratings based on 38 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2023
I loved the staff, security and front desk help was amazing...rooms are not good
Comment from Hotel Management
2 Jan 2024 by kv, Hotel Management
Good day!Dear our valued guest,thank you for taking the time to share your experience with us on Agoda. We are delighted to hear that you found our staff helpful here at Oriental Zen Suites, it is our duty and responsibility to make you feel safe and comfortable. We are truly sorry about the room where you checked in, we are currently working it on to make it better and more presentable.Thank you again for your kind words and we look forward to welcoming you back soon.Best regards,Kisse VillanuevaFront Desk Officer
by A verified traveler
Posted 11 Nov 2023
I like the staff! I just dont like the internet service
Comment from Hotel Management
12 Nov 2023 by joy , Hotel Management
" Good day Ms. Shasta. Thank you so much for leaving feedback regarding your stay.Thank you so much for appreciating Oriental Zen Staffs. With regards to the wifi, if we are fully booked the signal is really slow and we do apologize for this inconvenience. We will take this into consideration to further improve our internet service.We hope to see you here again.Sincerely,Joy GutierrezFront Desk Officer "
by A verified traveler
Posted 28 Oct 2023
Remodelling of the property is needed. Bigger bathrooms with AC. I didn't have a window & my circadian rhythym was getting messed up.
Would be best if the whole place moved to another location because it's in a terrible spot.
No dining options.
They would not let me check in 2 hrs ahead of time even though the room was ready. Terrible. Phils is not now I had to go around to pass time & come back to check in... 😐😏
The staff was nice but the room was not.
Comment from Hotel Management
5 Nov 2023 by Joy, Hotel Management
Good day, Mr. Vusumzi. Thank you for taking the time to leave feedback regarding your stay here in Oriental Zen.We will carefully take into consideration your feedback with regard to the property's bathroom, location and AC.We deeply apologize if this has caused you inconvenience regarding your stay.With regards to the check-in time, we are just following the hotel's protocol for the standard check-in of the guests which is 2:00pm onwards.Again, we apologize if this caused inconvenience on your part as we're only following the protocol of the hotel.Thank you so much for appreciating the staff of Oriental Zen Mr. Vusumzi. And rest assured that we take into consideration all of our guest's feedback.Thank you,Joy GutierrezFront Desk Officer
by A verified traveler
Posted 15 Oct 2023
The property started to show its age. There were conwebs in my room. Free breakfast no longer offered.
Comment from Hotel Management
15 Oct 2023 by joy , Hotel Management
" Good day Ms. Judith.We appreciate you for leaving feedback with regards to your stay. Rest assured we will take this in consideration to further enhance the cleanliness & ambience of the room.Regarding the free breakfast we deeply apologize as we no longer offer this in the hotel.But we always remind the guest that food deliveries are allowed & we can also offer our assistance to order you your food.Thank you again for this feedback.Sincerely,Mary Joy GutierrezFront Desk Officer "
by A verified traveler from Elyria
Posted 29 Sep 2023
I had a very pleasant stay. Room is spacious and clean. Staff is very accomodatin. Thanks
Comment from Hotel Management
29 Sep 2023 by Jesse, Hotel Management
Thank you for a very encouraging comment. Our staff would surely indeed appreciate it. And they will definitely excel on their performance.
by A verified traveler
Posted 11 Sep 2023 on Ebookers
5 Stars from me.
This is an excellent place located very close to the University of Santo Tomas (where I needed to be).
It was my second visit, as I consider that the overall value, for the price paid, is superb.
Very clean rooms - adequate for purpose.
The staff at reception are lovely and always willing to help.
Security guards are efficient, professional and extremely helpful.
I have no hesitation in recommending this hotel to other travelers. If only they could improve the quality of the Wi-Fi in the rooms it would be perfect. I would happily pay a bit more for good room WiFi.
Having said that, the Wi-Fi in the Lobby is excellent, so I downloaded Netflix Films in the Lobby, to watch in my room.
Thanks again Oriental Zen for an exceptionally good value experience.
Comment from Hotel Management
13 Sep 2023 by NAlvaro, Hotel Management
Thanks so much for sharing your experience with us. We’re glad that you enjoyed your stay here in our hotel. We loved being of service to you and hope we can assist you again soon and would love to get in touch with you about how we can make it even better next time. if any of your friends or family will require accommodation near UST or university belt area, please let them know about us! Your feedback is appreciated, and we hope to be of help again soon!
by A verified traveler
Posted 9 Aug 2023 on Ebookers
Fantastic value reasonably priced rooms. Clean, comfortable and well furnished.
Reception staff are lovely. Always happy to help and assist.
Security Guards are excellent.
Comment from Hotel Management
9 Aug 2023 by Jesse, Hotel Management
Hello Sir David! we are indeed very happy for the encouraging comments we received from you. This will definitely boost the performance of our staff. Thank you.
by A verified traveler
Posted 25 May 2023 on Hotels
by A verified traveler
Posted 23 Apr 2023
I love everything about it! The staff is very accommodating and nice. The place is safe too with the security guard every night and day
Comment from Hotel Management
24 Apr 2023 by Oriental Zen team, Hotel Management
Hi Maam Shasta,Our whole team wanted to say thank you for choosing our humble hotel. It was a pleasure serving you and you are welcome back anytime in the future.Thank you so much
by A verified traveler
Posted 17 Apr 2023 on Travelocity
The staff worked to help with a room change that my our stay more enjoyable. always smiling and security was excellent.
Comment from Hotel Management
24 Apr 2023 by Oriental Zen Team, Hotel Management
Hi Sir David,We appreciate you taking the time to write a review for us. Serving you is always a pleasure. Hope to see you again on your next stay.Stay safe!
