Ratings based on 10 Verified Reviews
2.3 Room cleanliness
2.7 Service & staff
2.0 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2023
guard at night was very helpful
Comment from Hotel Management
30 Jun 2023 by Lisa, Hotel Management
Hey Cheryl! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa
by A verified traveler
Posted 14 May 2022 on Hotels
Comment from Hotel Management
17 May 2022 by Christina, Hotel Management
We are sorry for the inconvenience, Maricar! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!
by A verified traveler
Posted 10 Apr 2022
Last minute they moved the reservation to another location at Farah’s👎
Comment from Hotel Management
10 Apr 2022 by Ammy, Hotel Management
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.
by A verified traveler
Posted 19 Mar 2022 on Hotels
Comment from Hotel Management
22 Mar 2022 by Jackson, Hotel Management
Thank you for rating us highly, Mark. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Jackson
by A verified traveler
Cleanliness
Posted 10 Dec 2021 on HotelsBathroom sooo dirty, toilet seat can cause accident due to missing bolts. Reportedly no show. Too noisy because the is too close to streets. Towels and linen too old. No tv signal only analog. No phone in the room
Comment from Hotel Management
11 Dec 2021 by Jane, Hotel Management
Hi, Rodell! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!
by A verified traveler
Noisy with people partying. Not pleasant stay.
Posted 22 Feb 2021 on HotelsThe resort is open 24 hours to public with an entrance fee. So the room is very noisy on a Saturday night because there were groups of teenagers drinking and partying by the pool area. During day time it was flooded with families party. Room is very small and water, toothbrush were not provided. On site parking is limited and can be challenging.
Comment from Hotel Management
23 Feb 2021 by Marie, Hotel Management
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Marie!
by A verified traveler
Posted 10 Jan 2021
The management has no control of the guests' disturbing noise. All day all night they just let people shout & curse.
Comment from Hotel Management
12 Jan 2021 by James, Hotel Management
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, James!
by A verified traveler
Not so Satisfied
Posted 25 Jul 2020 on Hotelswifi connections was very impossible from the Room. The water from the Shower was too weak. Couldn't find any Mirror on the wall. And the Room was too narrow indeed.
Comment from Hotel Management
26 Jul 2020 by James, Hotel Management
Sorry for the hassle you faced, Glenn! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, James!
by A verified traveler
Posted 28 Sep 2023
De zwembaden waren goed en schoon iedere dag.
De receptie was goed te bereiken 24 uur per dag.
In de brochure van het resort stond dat er vrije wifi was maar daar was helemaal geen wifi.
De hele vakantie alleen maar Filipijnse films en series kunnen kijken i.p.v. Netflix.
De kamers werden alleen maar schoongemaakt als je bij je kamer in de buurt was.
Bed was goed maar wel erg oud en daar was geen kast om je kleren in op te bergen.
Comment from Hotel Management
2 Nov 2023 by Joey, Hotel Management
Thank you so much for the positive rating, Paul! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
2 Nov 2023 by Barbara, Hotel Management
Hi, Hoshino! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
