Ratings based on 598 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Mar 2020 on Hotels
Comment from Hotel Management
1 May 2020 by Edward, Hotel Management
Thanks for the positive rating, Leslie! Hope to welcome you again soon. Regards, Edward
by A verified traveler
Posted 20 Jan 2020 on Hotels
Comment from Hotel Management
22 Jan 2020 by Team OYO, Hotel Management
Thanks for rating us superbly, Phoebe! Glad to know that you loved our services :) Regards, Team OYO
by A verified traveler
Posted 19 Nov 2019
THERE IS hardly and almost NON HOT WATER in the room, bathroom door did not closed and lock, air condition very good, among others negative things that are bringing down my favorite hotel, like we registered 2 adults and 2 kids that we paid for they gives one room and only one bed, we requested xtra bed they want to charge $1000 for it so on, finale they gave us a different room 1 xtra bed no charge, we were short in towels etc. I just hope that the quality improves
Comment from Hotel Management
20 Nov 2019 by OYO, Hotel Management
Thank you for rating us, We have duly noted your feedback and ensure better services in the future. Regards, Kevin
by A verified traveler
Posted 12 Nov 2019
I requested for early check in and I received notification from Expedia that may early arrival is 10 am. I tried to contact the hotel but the tel. no. is not yet in service. We arrived in the hotel at 10 am but the receptionist told me that my check in is 2 pm, they haven't notified with my early check in. In case, there's available room i need to pay additional early check in fee of PHP 200 per hour. I have food and I ask the receptionist if okay to eat at their dine in area near pool. it was disappointing that she told me that eating is not allowed unless I'm already checked in. The CR is terrible, the staff is not accommodating.
Comment from Hotel Management
12 Nov 2019 by OYO, Hotel Management
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin
by A verified traveler
Posted 10 Nov 2019
Very easy check in. The room was large, the bed comfortable, and clean throughout. Would definitely stay here again.
Comment from Hotel Management
11 Nov 2019 by OYO, Hotel Management
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Kevin
by A verified traveler from Houyet Belgium
Posted 15 Oct 2019
Fully mosquitos in the first room, obliged to move to another room.
2 nd room just ok, excep the toilet was not working.
Breakfast service start at 9 am, its ridiculous no time to have quietly before the checkout at 11 am.
Comment from Hotel Management
16 Oct 2019 by Edward, Hotel Management
Hey, Louis! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Edward
by A verified traveler from canada
Posted 5 Oct 2019
nothing it was closed expedia and the hotle took my $$$$$ and when i arrived i was sent to another hotel with no pool
the whole reason i booked here was the pool
the new hotel the room was less than 7 feet wide i could not believe there was a room behind the door
very disappointed
Comment from Hotel Management
5 Oct 2019 by Kevin, Hotel Management
Hi, Gerry! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin
by A verified traveler from New York/Idaho
Posted 18 Sep 2019
The property is not in a good location to see the city... if you have a car it would be ok.. the staff were awesome.. very polite.
The hotel it self could use a paint job. The room was good, did not have a frig or microwave. The Bed was ok, but may need to replace it because it sunk in the middle...
I would stay there again, the restaurant food was good, a little over priced but good.
Comment from Hotel Management
18 Sep 2019 by Kevin, Hotel Management
Hi, Gino ! Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Kevin
by A verified traveler from Vancouver Canada
Posted 14 Sep 2019
Is very very great place
Comment from Hotel Management
15 Sep 2019 by Kevin, Hotel Management
Hi ! Thank you so much for the positive rating and taking out your valuable time to share the review with us. We'll strive to ensure your future visits comfortable and relaxing ones. Have a great day ahead :) Regards, Kevin
by A verified traveler
Posted 12 Jul 2019 on Hotels
Comment from Hotel Management
16 Jul 2019 by Kevin, Hotel Management
Glad to see that you have rated us positively, Janelyn ! Do give us more chances to delight you in the future as well. Regards, Kevin
