Ratings based on 975 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Beautiful hotel but very expensive for food and beverage
by A verified traveler
Posted 20 Apr 2024
I have stayed at New World several times. I always enjoy my stay there. The staff are extremely nice and accommodating. The room is spacious, although it is a little old, but definitely very clean. This is one of the hotels I would definitely come back to whenever I am in Manila.
by A verified traveler from Long Beach
Posted 18 Apr 2024
Comment from Hotel Management
23 Apr 2024 by GM NKumar , Hotel Management
Dear Maria Concepcion, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the excellent rating you gave. In the meantime, my entire team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager
by A verified traveler
Posted 18 Apr 2024
Great location and the staff was great.
by A verified traveler
Posted 16 Apr 2024
The hotel facilities are great except that the water temperature in the pool is too cold. It wasn't good seeing our kids shivering.
The check in process was slow. It could have been improved if staff were more aware of the queue building up. There was an extra staff talking nicely to guests who were in the queue. The extra staff could have opened another check-in desk which was available. I find that a waste of resources.
We checked out before 12 noon and again there was a queue of 10 guests while there were two free desks. In the queue were guests both checking out and checking in when check in should only start at 2 or 3 pm. Obviously, check in procedures take a bit longer. Management should have considered designating a desk solely for checking out. We ended up waiting in queue for 25 minutes just hand back our keys. Not really a great customer experience.
by A verified traveler from New York
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by GM NKumar , Hotel Management
Dear Laura,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the excellent rating you gave. Meantime, we look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager
by A verified traveler
Posted 8 Apr 2024
Excellent food and customer service. Beautiful pool and room.
Comment from Hotel Management
10 Apr 2024 by GM NKumar , Hotel Management
Dear Shirley, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our property and for the wonderful feedback and excellent rating you gave. In the meantime, my entire team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager
by A verified traveler
Posted 7 Apr 2024
I like the convenient of being close to airport , dining and shopping. Staff were very efficient upon check-in however, checked out is a pain , I think they should have an express check-out for guests who are in a rush and just dropped their keys . They took your deposit and credit card I think that's enough if there's any incidental have been made .
Comment from Hotel Management
10 Apr 2024 by GM NKumar , Hotel Management
Dear Almira, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to participate in our survey and share your feedback. I regret to note your check-out experience and would like to sincerely apologize for any inconvenience caused. Rest assured that your comments are well taken for our review. Your warm compliments regarding our location and the service of our associates are greatly appreciated. In the meantime, my entire team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager
by A verified traveler from Yigo
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by GM NKumar , Hotel Management
Dear Michelle, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the excellent rating you gave. In the meantime, my entire team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager
by A verified traveler
Posted 29 Mar 2024
The staff at New World Makati are exceptional.
Comment from Hotel Management
1 Apr 2024 by GM NKumar , Hotel Management
Dear Gilad, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel. My entire team and I appreciate your gracious commendation and look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager
