Ratings based on 167 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The receptionist is late to check in guests esp if it is queueing. They tend to remind the guest to wait further until they complete with the others. Technically I was checked in 14:50 which is just 10 mins away from spending hour waiting but when asked if they can adjust the check out a BIG NO
by A verified traveler
Posted 12 Mar 2024
friendly staff/ security and clean
Comment from Hotel Management
15 Apr 2024 by Vina Andrea Estrada, Front Office Supervisor, Hotel Management
We love you here! Thank you so much for taking the time to give such big commendations to my team. I pride myself on having accommodating and friendly colleagues who effortlessly deliver excellent customer care, and I am really happy that this was shown in your review. Rest assured that your warm thoughts will be shared amongst them. Thank you for sharing these good vibes, and see you again here at Hop Inn Hotel Tomas Morato!Have a good day!Best regards,
by A verified traveler
Posted 8 Feb 2024
Cons: The room smelled like sour milk and had a blood stain on the mattress pad under the top sheet. Bugs were crawling on the desk/table and clothing space area. Unfortunately, I didn’t notice until the next day because I was exhausted from an international flight and went straight to bed. The smell stuck to my clothing and belongings. Informed staff the next day when i noticed and they changed my room.
The second room was fine. Nothing fancy. Just a room that didn’t smell and no bugs. Clean bed to sleep. And air conditioner was perfect.
Pros: Staff were friendly and accommodating! No issues whatsoever with the employees they are awesome. Lots of staff! Lots of very cheerful and happy and friendly people! Also a 7eleven right outside the entrance so very convenient!
I would probably stay here again. But definitely inspect the room upon arrival no matter how tired you are. And don’t be nervous to inform staff of any issues.
Comment from Hotel Management
18 Feb 2024 by Vina Andrea Estrada, Front Office Supervisor, Hotel Management
Dear Mr. Rich,While we are known for providing clean rooms and ideal experience to our guest, we are sad to hear that your stay with us was not up to standard. Rest assured that I will personally investigate what happened during your stay to prevent this from happening again. We hope that you give us another chance to make things right and serve you better. Thank you very much and have a good day!Best regards,
by A verified traveler
Posted 25 Dec 2023
Everything is okay with the property.
Comment from Hotel Management
18 Feb 2024 by Vina Andrea Estrada, Front Office Supervisor, Hotel Management
Dear Mr. Ricardo Jr.Hello there! Thank you for sparing a time to write us a review. We hope that you had a wonderful experience with us and that you will continue to support us in the many more years to come.Thank you very much and have a good day!Best regards,
by A verified traveler
Posted 7 Dec 2023 on Hotels
by A verified traveler
Posted 29 Nov 2023
Staff was excellent and very helpful with an earlier check in as I was very tired from an early flight from Cebu.
Well priced rooms, modern but basic.
Only thing that I did not like was being in room 603 put me in a location where the adjacent car park would be very loud during the day. Constant honking and loud exhausts reverberating through my room.
Id stay again, just not in that part of the hotel.
by A verified traveler
Posted 29 Oct 2023 on CheapTickets
Property and room was clean and secure.
Beds could have been more comfortable.
No washcloths were provided, and only 2 towels.
Otherwise, a good value for the price.
by A verified traveler
Posted 31 Jul 2023 on Hotels
very covenient and comfortable
Comment from Hotel Management
20 Aug 2023 by Vina Andrea Estrada, Front Office Supervisor, Hotel Management
Dear Anonymous,We appreciate your warm thoughts regarding your most recent visit to Hop Inn Hotel Tomas Morato. Our utmost priority is to give all our valued guests a memorable experience, and I am glad to see that this was reflected in your review. Please do not hesitate to book with us again should you need a place in the area soon. Thank you so much once again and have a good day!
by A verified traveler
Jackie - 🇺🇸
Posted 12 Jul 2023 on HotelsIt was a good stay but i think reception should remind guest that after 12midnight if they are walking down the hallways, they should mind other guest sleeping as other guest was VERY NOISY talking with their foreign languages in the middle of the night (around 1am-2am if i'm not mistaken), doors are banging when closing (not the guest banging them as it seems like all doors are like that). Doors/walls are not sound proof. Thank you.
Comment from Hotel Management
22 Jul 2023 by Vina Andrea Estrada, Front Office Supervisor, Hotel Management
Dear Ms. Jackie,We are sorry if you were disturbed during the wee hours of the night. Rest assured that this feedback will be taken on board and have our reliable security check the hallways to prevent noise from happening again. Thank you so much for sharing your feedback and we hope that this won't deter you from booking with us again.Have a good day!Kind regards,
by A verified traveler
Posted 30 Jun 2023
About as basic as it gets. No frills to say the least. Basically a bed and bathroom. Front desk was adamant about pointing out the only 2 guest per room rule. We had family helping us bring our luggage to our room and were constantly reminded by staff on their rule on our way to our room..Very off putting.
Comment from Hotel Management
22 Jul 2023 by Vina Andrea Estrada, Front Office Supervisor, Hotel Management
Dear Mr. Anthony,Thank you very much for sharing your experience with us. We hope that you had a satisfactory stay despite of not having your visitors in your room. There is a limited number of guests in the room as mandated by the government and it makes us sad that while we try to deliver a great experience, we have let you down. We hope that you give us another chance to make things right. Have a good day!Kind regards,
