Ratings based on 11 Verified Reviews
4.7 Room cleanliness
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Glenn was extremely nice and very accommodating. The location is very convenient as you can just take a bridge to the SM mall that will have anything you need.
The property was very clean and had everything most westerners are custom to. The huge fridge, fast wifi, and air conditioning were very nice to have.
I would highly recommend this property to anyone looking to stay in Manila.
Comment from Hotel Management
20 Apr 2024 by Glenn, Hotel Management
Thank you for the opportunity to showcase my unit to you, Curtis. I would happily welcome you back anytime and of course, recommend to any future host.
by A verified traveler from Quezon City
Posted 17 Jan 2024
My partner and I were looking for a place that could accommodate us at an affordable price since we were going to explore QC for two days. I’m so glad that I found this one. After our stay, I realized that there is no wonder that Sir Glenn was given Exceptional 5/5 by Expedia. He’s kind, friendly, and very precise with details and instruction to ensure that everything goes smoothly from check-in to check-out. His place was extremely clean, especially the bathroom which I appreciated so much. This also applies to the bedroom, kitchen, and living room. Everything was thoroughly disinfected and sanitized and smelled nice. You can definitely say that “what you see is what you get”. Everything listed down in the amenities section were included in the unit. I just loved how the whole place was so techy with motion sensors and LEDs. As a tourism student, we’re constantly taught how cleanliness and hospitality are important in the field and I can proudly say that Sir Glenn went far beyond the minimum.
Comment from Hotel Management
17 Jan 2024 by Glenn, Hotel Management
Thank you for the opportunity to showcase my unit to you, Mr John. I would happily welcome you back anytime and of course, recommend to any future host.
by A verified traveler from Valenzuela City
Posted 16 Jan 2024
Glenn's place stands out as the best accommodation we've booked on Expedia. The apartment is meticulously maintained, offering a pristine environment with all the essentials readily available. The property boasts advanced technology, featuring motion sensor switches for added convenience. Glenn's thoughtful hospitality extends to providing driking water throughout our stay, a gesture we truly appreciated. The quality of rest provided by his comfortable bed ensured a restful night's sleep. To us, this place embodies perfection. Should future errands bring us to QC, we wouldn't hesitate to rebook. I highly recommend this place.
Comment from Hotel Management
16 Jan 2024 by Glenn, Hotel Management
Thanks Sir Mark for the appreciation. I will be happy to welcome you anytime.. Stay safe!
by A verified traveler
Posted 11 Jan 2024
The accommodation is relatively expensive, especially considering the cleaning fee, given its size. Lacking storage space for luggage, the presence of unnecessary items above the bedroom closet, and the owner's food in the fridge were inconvenient. The indoor camera raised privacy concerns, and the thin walls allowed conversations to be heard from both sides. Cockroaches were occasionally present, and there was a sewer smell under the kitchen sink. Some touted high-tech features malfunctioned during our stay, leading us to cut it short and move elsewhere due to feelings of insecurity and a lack of privacy.
A suggestion for the owner would be to recognize that not all guests prioritize high-tech amenities. Clearing unnecessary items and removing the indoor camera would address privacy concerns. Offering flexibility for guests to cancel bookings early if dissatisfied would improve the overall experience.
Despite these issues, we still commend SM Grass Residences for its convenient location with on-site shops and a secure environment.
Comment from Hotel Management
12 Jan 2024 by Glenn, Hotel Management
You made my property and my service look like a mess to you. What about the fact that I helped you picked up from the airport in the middle of the night and I have waited for you till 3am? and the constant request to clean the unit? and the visitors pass that i secured for you? and your non-stop messages from March till Dec 2023 that I replied? The futon bed at the top of bedroom closet is present as you have mentioned that you will have visitors who would like to sleepover.. My food in my fridge are located underneath occupying 20% of a 2door fridge.. how can you say its inconvenient? There are so much storage in my unit.. of course, not the way you wanted.. May I remind you that you booked my property that is located in Manila... not in Canada..Your stay is 16days and you left on the 15th day.. Thats 1 day difference only..and your reason is because of security? If this is true, you should have left earlier, not just 1 day early..The CCTV is stated in my property and in other listings too.. my listing is in black and white.. the photos will show it too.. You booked my property last March 2023 and you have so much time to double check/cancel if my property is right for you..Next time that you will visit, please stay in a 5-star hotel. You have rated my property as if its a hotel.. its a home, Mr Ghian.
by A verified traveler
Posted 15 Nov 2023
Nice large fridge. Firm and flat mattress. Quiet aircon. Quiet owners. Water filtered. Washing machine available although it impinged on toilet somewhat. Very clean.
Would suggest decluttering a bit by removing white table in seating area and makeup vanity in bedroom. All in all, a very nice place to stay.
Comment from Hotel Management
17 Feb 2024 by Glenn, Hotel Management
Hi Greg! Thanks for the feedback. I will definitely would consider your suggestions. Take care.
by A verified traveler
Posted 8 Oct 2022
Glenn is very hospitable and his property is very organized , clean, much important secured Iam very pleased during my stay at his property and definitely recommend this for the next vacation . His property is beyond my expectation made my stay way easier . Thank you kindly Glenn . Good luck and take care .
Comment from Hotel Management
8 Oct 2022 by Glenn Dexter, Hotel Management
Ms Clarisa was an amazing guest at "High-Tech Studio @ Grass Residences -2persons only". Communication was smooth as it can be, the place was left in great condition, and the house rules were respected. I hope to host Ms Clarisa again in the future. Stay safe and thank you for the opportunity to showcase my unit to you.
by A verified traveler
Posted 16 Sep 2022 on Hotels
Comment from Hotel Management
17 Sep 2022 by glenn dexter, Hotel Management
Thank you for the opportunity to showcase my unit to you, Mr Kevin. I would happily welcome you back anytime and of course, recommend to any future host.
by A verified traveler
Posted 1 Sep 2022
It’s a cute place, close to a mall. It has everything you need around the area, Glenn is extremely helpful, a very nice and very accommodating as well. Would for sure stay there again. 😁😁
Comment from Hotel Management
2 Sep 2022 by glenndexter, Hotel Management
Mr Greg was an amazing guest at "High-Tech Studio @ Grass Residences -2persons only". Communication was smooth as it can be, the place was left in great condition, and the house rules were respected. I hope to host Mr Greg again in the future. Stay safe and thank you for the opportunity to showcase my unit to you.
by A verified traveler
Posted 15 Aug 2022
I am from Canada and my boyfriend is from the Philippines. It’s a very nice property with everything you need. Glenn is a great host who is very caring, understanding and friendly and has great advice for travel in different parts of the country. We will be back again.
Comment from Hotel Management
16 Aug 2022 by Glenn Dexter, Hotel Management
Thank you for the opportunity to showcase my unit to you, Mr Greg. I would happily welcome you back anytime and of course, recommend to any future host.
by A verified traveler
Posted 30 Apr 2022
The owner glenn is pretty solid guy. The apartment is well kept. The guards around the vicinity are very helpful. There is a bridge that takes you straight to the mall. Great dinning options. Great place to stay for new visitors or experienced travelers.
Comment from Hotel Management
30 Apr 2022 by glenndexter, Hotel Management
As Airbnb and Agoda are my source of getting local visitors, Expedia is becoming my way to reach international guests.. Mr Josh is my very first foreigner guest.. very easy to talk too and very polite as well.. It was my honor to host him..i will be happy to welcome him back anytime in the future.. Please keep in touch and hope you landed USA safely.
