Ratings based on 515 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
They have a three bedroom suite which is very difficult to find in the city. The rooms are clean and the service exceptional. Will definitely be staying again
Comment from Hotel Management
6 May 2024 by Carlo C. Cruz, Hotel Manager, Hotel Management
Dear Pauline,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay in our three-bedroom suite and found our rooms clean and our service exceptional. Providing a comfortable and memorable experience for our guests is always our top priority, and we're glad we could meet your expectations. Once again, thank you for choosing to stay with us. We look forward to welcoming you back on your next visit.Sincerely,Carlo C. CruzHotel Manager
by A verified traveler
Posted 12 Apr 2024
We love the Suites layout❤️
Comment from Hotel Management
12 Apr 2024 by Carlo C. Cruz, Hotel Manager, Hotel Management
Dear Adrian Ryan,Thank you for taking the time to share your review! We are delighted that you loved the layout of our well-appointed suites. Trust that you had a wonderful stay. We are looking forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Manager
by A verified traveler
Posted 11 Apr 2024
Close to a lot of malls, eateries, stores. Staff were amazing!! Will definitely be back!
Comment from Hotel Management
12 Apr 2024 by Carlo C. Cruz, Hotel Manager, Hotel Management
Dear Dominique, Thank you for taking the time to share your review! We are delighted that our location and the signature Discovery hospitality of our associates made your stay a memorable one.We are looking forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Manager
by A verified traveler
Posted 13 Mar 2024
The first room was very old, I got switched to a different room. But WiFi was not stable, had trouble having video meetings
Comment from Hotel Management
13 Mar 2024 by Carlo C. Cruz, Hotel Manager, Hotel Management
Dear Lei,Thank you for taking the time to share your review!We understand the importance of reliable WiFi connection, especially in today's digital age where virtual meetings are commonplace. Rest assured, we have taken your feedback seriously and are actively working to address the stability issues with our network to ensure a seamless experience for all our guests. Additionally, we regret that your initial room did not meet your expectations, and we appreciate your understanding as we promptly arranged a switch to a different room for you.Once again, thank you for bringing these matters to our attention. We hope to have the chance to welcome you back in the future. Sincerely, Carlo C. CruzHotel Manager
by A verified traveler
Posted 9 Mar 2024
location as it is just across shopping mall. From security to reception, portering and to housekeeping staff they are all very accommodating
Comment from Hotel Management
11 Mar 2024 by Carlo C. Cruz, Hotel Manager, Hotel Management
Dear Edna,Thank you for taking the time to share your review during your stay. We take pride in our associates and the hospitality they show our guests and we are delighted that we made your stay memorable.Once again, thank you for choosing to stay with us. We are looking forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Managerr
by A verified traveler
Posted 13 Feb 2024
Need to update
Comment from Hotel Management
13 Feb 2024 by Carlo C. Cruz, Hotel Manager, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We value your input and understand the importance of staying current and relevant in the hospitality industry. Rest assured, we are continuously working on updates and improvements to enhance your experience with us.Thank you for staying with us. We look forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Manager
by A verified traveler
needs improvement
Posted 26 Jan 2024 on Hotelswe found a dead cockroach in master bedroom and one of the bathrobe have some hairs.
Comment from Hotel Management
28 Jan 2024 by ., Hotel Management
Dear Irineo,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is highly valued, and we are committed to addressing these issues promptly.The team has been notified, and we are taking immediate measures to ensure a thorough inspection and enhancement to prevent any recurrence. Your input is valuable, and we take it seriously as we continuously aim to enhance the overall guest experience. Rest assured that your observations will be shared with management for future improvements. Once again, thank you for sharing your review. We hope to have the privilege to welcome you back in the future. Sincerely, Carlo C. Cruz Hotel Manager
by A verified traveler
Posted 23 Jan 2024 on Hotels
great place to stay
Comment from Hotel Management
23 Jan 2024 by Carlo C. Cruz, Hotel Manager, Hotel Management
Dear Irineo,Thank you for taking the time to share your review! We are delighted that you had a wonderful stay. We are looking forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Manager
by A verified traveler
Posted 22 Jan 2024
I like that they have a 3 bedroom suite which was convenient for my sister’s family and mine to share with during trip. The suite was more than big enough to house 4 adults and 2 kids for a 3 days 2 nights stay in the big city. The location was another plus since we just had to cross a major street to get to a mall that houses several fancy cafes and restaurants. Other shopping establishments were easily accessible by foot. The hotel itself is clean and equipped with the basic facilities. Staff promptly responded to all requests and inquiries. Very pleased with their level of professionalism!
We will definitely be staying with them again!
Highly recommend!
Comment from Hotel Management
23 Jan 2024 by Carlo C. Cruz, Hotel Manager, Hotel Management
Dear Pauline,Thank you for taking the time to share your review! We are delighted to hear that you enjoyed your stay in our 3-bedroom suite, and that it provided the perfect accommodation for your sister's family and yours during the trip. It warms our hearts to learn that you found our hotel clean, with all the necessary facilities, and that our staff's prompt response to your requests and inquiries contributed to a positive experience. We strive to maintain a high level of professionalism, and it's rewarding to see that reflected in your feedback.We're truly grateful for your recommendation, and we look forward to welcoming you and your family back on your next visit. Sincerely,Carlo C. CruzHotel Manager
by A verified traveler
Posted 6 Jan 2024
Staff was really nice but the hotel is quite outdated and suites are quite small. As for breakfast I would not pay 1800 pesos per person. go to the Podium and eat there. You will have better variety for less money.
Comment from Hotel Management
11 Jan 2024 by Carlo C. Cruz, Hotel Manager, Hotel Management
Dear Liza,Thank you for taking the time to share your feedback with us. We strive to create a warm and welcoming atmosphere for our guests, and we genuinely appreciate your kind words about our staff and their service. We apologize for any disappointment regarding the rates or our breakfast. Please note that the rate that was extended to you includes an extra bed. We understand the importance of providing value to our guests, and we will review our rates to ensure that it aligns with both our offerings and our guests' expectations.Your input is valuable, and we take it seriously as we continuously aim to enhance the overall guest experience. Rest assured that your observations will be shared with management for future improvements.Once again, thank you for sharing your review. We hope to have the privilege to welcome you back in the future. Sincerely,Carlo C. CruzHotel Manager
