Ratings based on 116 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
Nice property
Comment from Hotel Management
8 Apr 2024 by Abie De los Reyes, Hotel Management
Dear Jamie,Thank you for your feedback regarding our property. We appreciate your kind words and are glad to hear that you found it to be nice.We strive to provide a pleasant and comfortable experience for all our guests, and your feedback encourages us to continue delivering excellent service.If there is anything else we can do to enhance your future stays with us, please feel free to reach out. We look forward to welcoming you back to our hotel in the near future.Sincerely,Abie De los ReyesFront Office Department
by A verified traveler
Posted 6 Apr 2024
This is my second time staying at this Hotel, and it continues to be my first choice when visiting Manila.
Comment from Hotel Management
8 Apr 2024 by Abie De los Reyes, Hotel Management
Dear Micah,Thank you for choosing our hotel once again and for taking the time to provide us with your feedback. We are delighted to hear that we continue to be your first choice when visiting Manila. We strive to provide exceptional service and a comfortable stay for all our guests, and your positive feedback motivates us to keep up the good work.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for your next visit to Manila.Sincerely,Abie De los ReyesFront Office Department
by A verified traveler
Posted 3 Apr 2024
It was nice. The staff was incredible
It felt like home away from home!!!
Comment from Hotel Management
4 Apr 2024 by Abie De los Reyes, Hotel Management
Dear Mr. Dean,We are delighted to hear that you enjoyed your stay with us and found our staff to be incredible. It is our utmost priority to make our guests feel like they are at their home away from home, and we are glad that we could provide you with such an experience.Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to our hotel in the future.Sincerely,Abie De los ReyesFront Office Department
by A verified traveler
One of My Worst Hotel Experience
Posted 6 Feb 2024 on HotelsWhen we checked into our room, the air condition was not working properly and while we were staying there, it was very hot and very uncomfortable.
Comment from Hotel Management
6 Feb 2024 by Abie De los Reyes, Hotel Management
Dear Timothy,Thank you for bringing the issue regarding the air conditioning in your room to our attention. We sincerely apologize for the discomfort you experienced during your stay.Please know that we take your feedback seriously, and we have immediately addressed the air conditioning problem to ensure that it is resolved promptly. Your comfort is our top priority, and we regret any inconvenience caused.We value your patronage and would appreciate another opportunity to provide you with a more enjoyable and comfortable stay. If your travels bring you back to our hotel, please do not hesitate to contact us directly, and we will ensure that all necessary arrangements are made to meet your expectations.Thank you for your understanding, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Abie De los ReyesAssistant Front Office Manager
by A verified traveler
Posted 30 Jan 2024
Comment from Hotel Management
4 Feb 2024 by Abie De los Reyes, Hotel Management
Dear Chino,Wow! We're over the moon to receive your 5-star rating. Thank you so much for taking the time to review us. Your feedback means the world to us and to our entire team! We're thrilled to know we could provide an experience that met your expectations. It's guests like you who inspire us to always strive for excellence.We can't wait to welcome you back for another stellar stay at our hotel. Until then, take care!Sincerely,Abie De los ReyesAssistant Front Office Manager
by A verified traveler
Posted 24 Jan 2024
Staffs are cheerful and friendly at the beginning only. There were lots of awkward moment since they made mistakes with our request and bookings then blamed us for it and asked payment for services we did not avail or used.
Rooms are dirty with some weird smell. Bathroom door was defective (doesn’t close or open smoothly). Small shower rooms. In general family/group rooms are pretty small.
Outside paint and building looks faded and old. Surroundings are not safe if you want to stroll and explore the area. Hotel was built beside the cemetery so it a bit scary to look outside the window at night.
Comment from Hotel Management
24 Jan 2024 by Abie De los Reyes, Hotel Management
Dear Gerard Paul,Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your stay didn't meet your expectations, and we apologize for any inconvenience you experienced.We deeply regret the misunderstandings regarding your requests and bookings, and we assure you that we never intend to blame our guests for any miscommunication that may occur. We have taken note of your concerns about the payment issues and will investigate this matter thoroughly.We're also saddened to hear about your observations regarding the cleanliness of the rooms and the overall state of our hotel. We are committed to providing a comfortable and inviting atmosphere for our guests, and it's clear we fell short in this instance. We'll be addressing these issues with our housekeeping and maintenance teams immediately to ensure improvements are made.Regarding the location of our hotel, we understand your concerns and will take them into consideration as we continue to improve our services and facilities.Once again, we apologize for the shortcomings and thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.Sincerely,Abie De los ReyesAssistant Front Office Manager
by A verified traveler
Absolutely amazing!!
Posted 9 Jan 2024 on HotelsSuch an amazing hotel! Very clean, upscale and the staff was so great!
I am super picky about where I will stay and I will stay here every time I am in Manila! I can’t say enough good things about this hotel!!
Comment from Hotel Management
11 Jan 2024 by Abie De los Reyes, Hotel Management
Dear Cathy,We're thrilled to hear that you had such an amazing experience at our hotel! Your kind words about the cleanliness, the upscale atmosphere, and our wonderful staff have truly made our day. We understand how important it is to find a place where you feel comfortable and at ease, especially for someone as discerning as you. It's an honor to know that we've become your go-to hotel in Manila.We can't wait to welcome you back on your next visit! Thank you once again for your glowing review. It's feedback like yours that motivates us to strive for excellence every single day.Sincerely,Abie De los ReyesAssistant Front Office Manager
by A verified traveler
Posted 2 Nov 2023
Would love to have had a bathtub
Comment from Hotel Management
16 Dec 2023 by Abie De los Reyes, Hotel Management
Dear Kent,Thank you for sharing your feedback with us. We appreciate your input, and we're sorry to hear that the absence of a bathtub impacted your stay.Your comments are valuable to us, and we'll certainly consider them as we aim to enhance our guest experience. If you have any specific preferences for your next visit, please feel free to let us know, and we'll do our best to accommodate your requests.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Sincerely,Abie De los ReyesAssistant Front Office Manager
by A verified traveler
Posted 14 Oct 2023
New building, great staff
Comment from Hotel Management
16 Dec 2023 by Abie De los Reyes, Hotel Management
Dear Pacianito,Thank you for your positive comments! We're delighted to hear that you appreciated our new building and the service provided by our great staff.Looking forward to welcoming you back in the future!Sincerely,Abie De los ReyesAssistant Front Office Manager
by A verified traveler from Phoenix
Posted 12 Sep 2023
Highly recommended 👍
Comment from Hotel Management
12 Sep 2023 by Abie De los Reyes - Assistant Front Office Manager, Hotel Management
Thank you for leaving a review and feedback Mr. Jose Webert! Truly appreciated. I'm glad you had a great experience and hope to see you stay with us again in the near future.
