Ratings based on 983 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Property was average kind of old. Aircon not working I complaint so many times and after two days they finally moved me to different room. Still AC was not working properly. Issue think it was centralize.
by A verified traveler
Posted 6 Apr 2024
Breakfast spread was bad
Room condition run down
Shower heater, hot/cold knob...not safe.
Comment from Hotel Management
6 Apr 2024 by Sincerely, Den, Hotel Management
Dear Khai Weng,Greetings from Berjaya Makati Hotel!Thank you for taking the time to review our property, your comments are very much valued. The hotel is undergoing some facility improvements and partial renovation. While we are working on improvements, we would like you to give us another chance to provide better service in the.
by A verified traveler
Posted 28 Mar 2024
Staff was very friendly
Comment from Hotel Management
2 Apr 2024 by Kind regards - Den , Hotel Management
Dear Jiale,Thank you for taking the time to review our property. We hope to make it a five-star ratings on your next visit.
by A verified traveler
Posted 19 Mar 2024
Friendly staff
Comment from Hotel Management
22 Mar 2024 by Kind regards - Den , Hotel Management
Dear Jiale,Thank you for taking the time to review our property. We appreciate your kind words and hope to see you again very soon.
by A verified traveler
Posted 18 Mar 2024
Nothing
Comment from Hotel Management
22 Mar 2024 by Kind regards - Den , Hotel Management
Dear Rajeev,Greetings from Berjaya Makati Hotel!We appreciate you taking the time to review our property. We hope to see you again for another great stay you deserve.
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Sincerely, Den, Hotel Management
Dear Joseph,Thank you for taking the time to review our property. We hope to make it a five-star ratings on your next visit.
by A verified traveler
Posted 29 Feb 2024
Aircon was not working good moved room and still not working
Comment from Hotel Management
1 Mar 2024 by Sincerely, Den, Hotel Management
Dear James,Warm Greetings from Berjaya Makati HotelThank you for taking the time to share your feedback. We regret to hear about your experience during your last stay with us, and we apologize for the inconvenience. The hotel is undergoing some facility improvements and partial renovation. We have better rooms and services to deliver. We hope you can give us another chance to provide you with the better service you deserve.
by A verified traveler
Posted 16 Feb 2024
Staff is so friendly and there to help you with any issues that pop up. Had a great day once again.
Comment from Hotel Management
28 Feb 2024 by Sincerely, Den, Hotel Management
Dear Chadwin,Greetings from Berjaya Makati Hotel!Thank you so much for taking the time to review our property. Your kind words and commendation of our staff humble us. We are excited to welcome you back for another great stay you deserve.
by A verified traveler
Posted 31 Jan 2024
staff
Comment from Hotel Management
31 Jan 2024 by Den, Hotel Management
Dear Merlito,Thank you for the five-star ratings. We hope to see you again soon.
by A verified traveler
Posted 28 Jan 2024
Nice place- a little dated, but you can’t beat the location and price. Safe
Comment from Hotel Management
31 Jan 2024 by Sincerely, Den, Hotel Management
Dear Steven,Thank you for staying with us. We appreciate your great review and hope to see you again soon.
