Ratings based on 46 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
2.7 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Feb 2024
I was skeptical of astrotel from the beginning. The surrounding area isn’t the best. But after staying there for 3 weeks I can honestly tell you it’s one of my top 5 best experiences In my lifestyle of constant traveling. The price was incredible, but the part that really put it over the top for me was the customer service. The staff is amazing especially the front desk staff. I will stay there again and I highly recommend it. It is very safe and secure and even though the outside neighborhood is questionable I never had a worry for my belongings inside. Awesome parking for my motor and I highly recommend.
by A verified traveler
Posted 23 Jan 2024 on Hotels
Overall rate will be 3. As the place still with coackroaches. Also aircon is not cool enough for the room. Although has a friendly staff. Improvement on the facilities must be needed.
Comment from Hotel Management
2 Feb 2024 by Astrotel Cubao, Hotel Management
In Behalf of the entire team at Astrotel to express our sincere apologies for the inconveniences and issues you encountered during your recent stay with us.First and foremost, please allow me to extend our deepest regrets for the dissatisfaction you experienced. We strive to provide each guest with a memorable and comfortable stay, and it is evident that we fell short of your expectations. Your feedback is invaluable to us as it highlights areas in which we need to improve our services.We have investigated the matters you raised and have taken immediate steps to address them to ensure they do not recur in the future. Your comments have been shared with the relevant departments, and we are committed to implementing the necessary changes to enhance the overall guest experience.To express our sincerity and gratitude for your understanding, we would like to extend a special offer for your next stay with us, just present this message and get 20% discount.Once again, we apologize for ..
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
2 Feb 2024 by Astrotel Cubao, Hotel Management
In Behalf of the entire team at Astrotel to express our sincere apologies for the inconveniences and issues you encountered during your recent stay with us.First and foremost, please allow me to extend our deepest regrets for the dissatisfaction you experienced. We strive to provide each guest with a memorable and comfortable stay, and it is evident that we fell short of your expectations. Your feedback is invaluable to us as it highlights areas in which we need to improve our services.We have investigated the matters you raised and have taken immediate steps to address them to ensure they do not recur in the future. Your comments have been shared with the relevant departments, and we are committed to implementing the necessary changes to enhance the overall guest experience.To express our sincerity and gratitude for your understanding, we would like to extend a special offer for your next stay with us, just present this message and get 20% discount.Once again, we apologize for ..
by A verified traveler
Posted 15 Oct 2023
Really nice experience
by A verified traveler
Posted 21 Sep 2023
by A verified traveler
Posted 9 Jul 2023
by A verified traveler
Posted 13 Aug 2022
Superb customer service. Newly painted building too. With super gentle staff and amazing themed rooms and designs!
by A verified traveler
Unprofessional staff (Cande E Tomagos)
Posted 12 Dec 2021 on HotelsI booked for vip room but since it’s not ready they put me to premium room. Supervisor Cande E Tomagos told me that she will update me once it’s ready. I been waiting for her but she didn’t call or see me up to the next day. The linen that we used is very dirty and there’s a spot of men’s and girl’s liquid. I paid for VIP room but they put me to regular room. The sink was clogged, no phone lines, no power outlet.
by A verified traveler
Posted 8 Oct 2021
by A verified traveler
Astrofail.. a confine space for aliens
Posted 5 Sep 2021 on HotelsAstrotel fails to deliver its own name. The design resembles a lost boat in the pacific. They tried to incorporate astrological idea but it turns out to be a wrecked cargo ship. Theres no single window in every room but rather some ridiculous wall paper that does not serve any purpose. Rooms are poorly lit.. the washroom needs improvement, theres no where to put soap or hygiene stuff. Theres no glass or curtain that separate the toilet and the shower. U expect the entire washroom to be all wet after a shower. They dont keep record of people checking in. I booked for 5 days stay awaiting swab test for my outbound flight. The guy from the detoxicare came looking for us for the swab testbut the front desk said we never checked in. So we have to rebook our swab. Then, the guy came the next day and the hotel refused at first to let him do the test so i asked the guy to do it in the parking lot. The manager came and we explain the situation because they said they were not informed. In the end, Alvin, the manager allowed us to get swabbed in our room. The receptionist knocked in our room at 2 am and told us to check out. I was appalled. I showed my booking and told them we are supposed to check out at 2pm. They said their system indicates that we need to check out. They finally admitted that it was their mistake!
