Ratings based on 42 Verified Reviews
2.3 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2023 on Hotels
by A verified traveler
Posted 9 Nov 2022
We stayed for a night at Astrotel Anonas Branch, the room was clean & spacious, clean bathroom with hot and cold water and bidet. good airconditioned room. The staff are very approachable and helpful. very comfortable to stay specially we have a toddler. I really appreciate the good service and assistance.
by A verified traveler
Posted 18 Feb 2020
Room was dirty and staffs are not friendly at all.
Comment from Hotel Management
19 Feb 2020 by ROB, Hotel Management
Good day, we apologies regarding on this matter may i get your room number and time of check in. also your contact number so we can contact you for this matter Ma'am/Sir . Thank you
by A verified traveler
Posted 3 Feb 2020
I went in and they said they weren’t allowed to admit minors. Take note, I’m 18, which is NOT a minor. Even in the confirmation email, it explicitly stated that the minimum age of admission is 18. Yet the management insisted that I am a “minor.” I payed online via credit card, and I didn’t get a refund. I just left and found a new hotel.
Comment from Hotel Management
19 Feb 2020 by ROB, Hotel Management
Good day, we are sorry with this matter Ma'am/Sir. Thank you
by A verified traveler
dirty room, dirty towels
Posted 5 Jan 2020 on HotelsTerrible
Comment from Hotel Management
9 Jan 2020 by Ms.ROB, Hotel Management
Hi good afternoon! We are sorry for the inconvenience this have caused you. In behalf of the management, we deeply extend our apology. Rest assured that we will take action on this.. We will greatly appreciate if you can provide us some of the information like room number, check-in, check-out time and date of check-in? Thank you so much.
by A verified traveler
Posted 25 Oct 2019 on Orbitz
No working AC!! Mice in hallway!Cockroaches in Room! Toilet didn’t Flush! Shower didn’t drain! Scooter parking blocked Entrance! Many of the locals recognize this as one of worst hotels! Rooms rent by hour! Tourists/Americans BEWARE!!!
by A verified traveler from Davao and South Korea
Posted 21 Oct 2019
Airconditioner doesn't work properly - only the fan setting works and it doesn't cool. We had a terrible night in the the room as it was hot. Bedsheets are fresh and not regularly cleaned. Telephone doesn't work at all including its wall socket. There is no extra plug in te room to charge your cellphone or laptop. Overall rating is this is probably one of the worst hotels for the money. DO NOT WASTE YOUR MONEY HERE.
by A verified traveler
Posted 4 Oct 2019 on Hotels
I need refund. I didn’t avail of the service, no cancellation button
by A verified traveler
worst
Posted 25 Sep 2019 on Hotelsworst hotel ever.
by A verified traveler
Posted 31 Aug 2019
The staff only! They are courteous but the room is dirty, very smelly, oder is too bad, lighting is dark, no regular changing of pillow case and bed sheet
