Ratings based on 14 Verified Reviews
2.8 Room cleanliness
3.4 Service & staff
2.2 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2024
WATER CORKAGE, BAD
Comment from Hotel Management
13 Jan 2024 by Maurine, Hotel Management
Thank you so much Ms. May Andrada for giving us a perfect rating, and apology ma'am for all the inconveniences rest assured that more improvements will be seen in the near future, looking forward to welcoming you again soon!
by A verified traveler
Great
Posted 14 May 2023 on HotelsComment from Hotel Management
16 May 2023 by Drex S., Hotel Management
Thank you so much for sharing your Altaroca experience, we highly appreciate the rating you have given us, rest assured that more improvements will be seen soon. Again, thank you and looking forward to welcoming you again hopefully in the not too distant future!
by A verified traveler
Disappointed and misleading
Posted 16 Jan 2023 on HotelsThe 🛁 bathtub has never worked.
Comment from Hotel Management
18 Jan 2023 by Resort Manager, Hotel Management
Thank you for sharing your Altaroca experience, we do apologize for the inconvenience you encountered, we did took note of your feedback and will have a look at it, as far as we know the bathtub is working well since it was occupied also prior to your arrival and after your departure. Again, thank you and surely we will have a look at it.
by A verified traveler
Posted 19 Jan 2021 on Hotels
mmm the place was OK, 1-10 it was 7,
staffs are nice
(except for some of them are smoking) not a pleasant view and smell for me...
i think the property can be more relaxing if videoke is no longer an activity... its a public resort so i think amenities should be more considerate for majority not just for a single group:)
anyway i had fun tanx
by A verified traveler
Posted 27 May 2019
Comment from Hotel Management
3 Jun 2019 by Klien Lozano, Hotel Management
Thank you so much Anonymous for giving time to share your feedback with regards to your recent stay at Altaroca Mountain Resort & Events Place. We really for giving us an almost perfect rating, do let us know on your next plan of visit.
Looking forward to welcome you back in the near future!
Best regards,
Altaroca Mountain Resort & Events Place Team
by A verified traveler
Posted 16 Feb 2019 on Hotels
Comment from Hotel Management
21 Feb 2019 by Klien Lozano - Reservations Supervisor, Hotel Management
Dear Azilanom,
On behalf of the Altaroca Mountain Resort & Events Place Team, thank you very much for your wonderful feedback and for staying at our resort. We look forward to welcoming you back soon.
by A verified traveler
Posted 2 Jan 2019
blanket is not comfortable, no steamer in shower
Comment from Hotel Management
21 Feb 2019 by Altaroca Mountain Resort & Events Place Team, Hotel Management
Warm greetings from Altaroca Mountain Resort & Events Place!
Many thanks for spending time at Altaroca. We truly appreciate your time and effort to share your thoughts about your experience in our resort. We regret that you were inconvenienced with the room service during your stay. Please know that we have taken this seriously and brought it up to the management for prompt action. Thank you and have a great day!
by A verified traveler
A dishonest hotel with big management problems.
Posted 17 Dec 2018 on HotelsThis was one of the most disappointing experiences encountered. We booked a high quality room for a family of four, but when we got there they stuck us into a really small room. After double checking with our online reservation the manager told us that they had double booked the room!!!! They showed us another room which was unsatisfactory and we finally compromised on two decent rooms.
The biggest problem I have about this is that they didn’t tell us about their mistake and just dumped us into a crappy room thinking we wouldn’t say anything. And even though the rooms we finally got were decent, they still needed a good clean and the air con was constantly on and couldn’t be switched off. Also, they didn’t tell us a wedding would be taking place and so at 3 o’clock in the morning we were awoken by the noise of the wedding organisers.
It’s a shame, because the resort had potential to be great; there were four outdoor pools, decent food and a nice view. The management and service made the place a big let down.
A bit of honesty goes a long way.
by A verified traveler
Old Resort, needs to be restored
Posted 3 May 2018 on HotelsThe place is a little bit run-down, they need to upgrade and renovate it. Pool were not clear so I am guessing it is not being cleaned regularly. We are situated at the fourth floor and there were a lot of steps to take to get to our room. It's tiring specially when you were with kids. I did asked for a room near the floor so that we don't have to climb up the stairs every now and then but unfortunately, request was not granted.
Their service is ok. Some staffs and guards are very accommodating. Food was just ok, the coffee was too bland.
Comment from Hotel Management
11 Jun 2018 by Altaroca Mountain Resort & Events Place Team, Hotel Management
Dear Valued Guests,
Warm greetings from Altaroca Mountain Resort & Events Place!
Many thanks for patronizing our resort. We truly appreciate your time and effort to share your thoughts about your experience in our hotel. Altaroca Mountain Resort & Events Place takes pride in the service that we render to our guests and we are glad to hear honest feedback from our guests during their stay in the resort.
On the other hand, we regret that you have encountered challenges with the resort facilities. Rest assured that we treat each of your feedback with prime importance and will be used to improve our resort facilities and services. It was really a pleasure having you as our guest and we hope that this will not hinder you from staying with us in the future. Moreover, we will keep your details on our list.
Should you have future plans of coming back to the resort, please don't hesitate to give us a call or an email and I will be glad in assisting you. Thank you and have a great day!
Best regards,
Altaroca Mountain Resort & Events Place Team
by A verified traveler
Posted 3 Feb 2018 on Hotels
