Ratings based on 519 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Uncomfortable linen and bed; noisy
by A verified traveler
Posted 22 May 2024
Loved everything about this propert. Check in was a breeze. Great onsite restaurants. Big comfortable rooms. Great location!
by A verified traveler
Posted 22 May 2024
Clean and size of room is great
Comment from Hotel Management
23 May 2024 by Director of Operations, Hotel Management
Dear Jonathan, Thank you very much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Thompson Central Park New York, and we look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations
by A verified traveler
Posted 19 May 2024
The gentleman at the desk when we checked in was lovely. Gave us a free upgrade. Only wished we stayed longer as we loved our tower room.
The faucet in the bathroom sink was placed at an awkward spot on the side of the sink. Water on the counter around it was an issue. The control wasn’t that easy to use.
The shower floor got very slippery and the was nothing to hold on to. Wish there had been a drawer or two in the bathroom for cosmetics etc.
The room was great size. Bed was comfortable.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Director of Operations, Hotel Management
Dear Valued Guest, It was a pleasure having you as our guest at Thompson Central Park New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Munir SalemDirector of Operations
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Director of Operations, Hotel Management
Dear Tobias, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards, Munir SalemDirector of Operations
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear John, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Best Regards, Munir SalemDirector of Operations
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Director of Operations, Hotel Management
Dear Michael, It was a pleasure having you as our guest at Thompson Central Park New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Munir SalemDirector of Operations
by A verified traveler from KATY
Posted 12 May 2024
Excellent location. Great hotel. Very clean. Loved the decor in the lobby & restaurant. Excellent food. Clean and spacious room. Very comfortable bed. Very Friendly staff except for the some of the people in reception are cocky.
Comment from Hotel Management
13 May 2024 by Munir Salem Director of Operations, Hotel Management
Dear Ms. Carmen, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location and comfortable accommodations to the many services that guests have come to expect from Hyatt hotels. We also appreciate you mentioning our beautiful lobby area and a great restaurant with delicious food. It was a pleasure serving you, and we look forward to your return visit!Best Regards, Munir SalemDirector of Operations
by A verified traveler
Posted 10 May 2024
Great location and the staff was always very helpful!
Comment from Hotel Management
12 May 2024 by Munir Salem Director of Operations, Hotel Management
Dear Claudia, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. We are also pleased to know that you found our location to be convenient for your needs. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations
