Ratings based on 527 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
The location of this hotel was fantastic! The room was incredibly comfortable, clean, and modern. We loved having access to the third floor eatery and the staff was super nice. We got in late on Friday and grabbed a bite to eat at the burger joint in the hotel. It hit the spot! Our little one loved the stay too. Would definitely recommend and stay here again!
by A verified traveler
Posted 27 May 2024
Great location… service mediocre but you’re paying for location and a pretty nice room.
by A verified traveler
Posted 26 May 2024
Great property and extremely accommodating front desk professionals. I’d having rated all the service five stars because nearly everyone was excellent. But the service in the restaurant, especially at breakfast, was astonishingly bad. They seemed very understaffed for the Friday and Saturday I was there. Like as in waiters not wanting to make eye contact for fear you might ask for a second cup of coffee! An easy fix, though
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Director of Operations, Hotel Management
Dear Rolands, We appreciate your gracious rating about your stay at Thompson Central Park New York. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards, Munir SalemDirector of Operations
by A verified traveler
Posted 23 May 2024
Uncomfortable linen and bed; noisy
Comment from Hotel Management
24 May 2024 by Director of Operations, Hotel Management
Dear Neal, Thank you for the review. We genuinely regret you found our mattress to be uncomfortable. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.Best Regards, Munir SalemDirector of Operations
by A verified traveler
Posted 22 May 2024
Loved everything about this propert. Check in was a breeze. Great onsite restaurants. Big comfortable rooms. Great location!
Comment from Hotel Management
24 May 2024 by Director of Operations, Hotel Management
Dear Juli, Thank you for your outstanding review. We are delighted you enjoyed our excellent in-house restaurants and relaxing accommodations. We also appreciate you mentioning our convenient location and seamless check-in experience. We look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations
by A verified traveler
Posted 22 May 2024
Clean and size of room is great
Comment from Hotel Management
23 May 2024 by Director of Operations, Hotel Management
Dear Jonathan, Thank you very much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Thompson Central Park New York, and we look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations
by A verified traveler
Posted 19 May 2024
The gentleman at the desk when we checked in was lovely. Gave us a free upgrade. Only wished we stayed longer as we loved our tower room.
The faucet in the bathroom sink was placed at an awkward spot on the side of the sink. Water on the counter around it was an issue. The control wasn’t that easy to use.
The shower floor got very slippery and the was nothing to hold on to. Wish there had been a drawer or two in the bathroom for cosmetics etc.
The room was great size. Bed was comfortable.
Comment from Hotel Management
24 May 2024 by Director of Operations, Hotel Management
Dear Ellen, Thank you for your recent stay at Thompson Central Park New York, and for taking the time to review our hotel. We are glad you enjoyed your room upgrade, and we are delighted to know your stay was nothing less than exceptional. Also, thank you for the specific feedback regarding the bathroom; we always appreciate knowing what our guests enjoy and what they would change. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Director of Operations, Hotel Management
Dear Valued Guest, It was a pleasure having you as our guest at Thompson Central Park New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Munir SalemDirector of Operations
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Director of Operations, Hotel Management
Dear Tobias, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards, Munir SalemDirector of Operations
