Ratings based on 1,350 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
I enjoyed my stay at Shelburne. It’s in a perfect location, walkable to Times Square, lots of dinning options around the area. Hotel can benefit from upgrades!
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Ana, thank you for sharing your experience at The Shelburne Sonesta New York. We're delighted to hear you enjoyed the convenient location and nearby dining options. Your suggestion about potential upgrades is valued, and we will take it into consideration. We hope to welcome you back soon.
by A verified traveler
Posted 28 May 2024
Very nice size rooms for NYC. The housekeeping was fabulous. Everyone was very nice. The new restaurant is very good.
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Mary, thank you for your wonderful feedback! The Shelburne Sonesta New York is delighted to hear you enjoyed the spacious rooms and fabulous housekeeping. Our team members are thrilled to know they made your stay pleasant. We're also pleased you liked the new restaurant. We're looking forward to your next visit!
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Caleb, thank you for your excellent rating! The Shelburne Sonesta New York is delighted to hear you had a great stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
Staff was super friendly and room was upgraded. Great views from balcony and very little street noise. Only downsides were folks next door letting doors slam (loud) and there was occasionally a line for the elevator.
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Kelli, thank you for your positive feedback! It's wonderful to hear you enjoyed the upgraded room and the great views from the balcony at The Shelburne Sonesta New York. We appreciate your understanding regarding the occasional noise and elevator wait times. Our team is committed to making every stay enjoyable, and we're looking forward to welcoming you back soon.
by A verified traveler
Posted 20 May 2024
The smell of the room was off putting, it smelled very strongly of old carpet and carpet cleanser. The carpeting was very sticky and I had to wear socks. The rest of the room was very clean.
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Tawnia, thank you for your feedback. The Shelburne Sonesta New York appreciates your honesty and will consider your comments about the carpeting. It is wonderful to know the rest of your room met your cleanliness expectations. We're looking forward to welcoming you back.
by A verified traveler
Posted 18 May 2024
Awesome staff, nicest fellow at check in. Great room! Thank youuuuu!
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Hello Kathy,Thank you for your wonderful feedback! The team at The Shelburne Sonesta New York is delighted to hear you enjoyed your stay and had a positive experience during check-in. We hope to welcome you back soon!Best regards,The Shelburne Sonesta New York Team
by A verified traveler
Posted 17 May 2024
The room was great, when you go upto the rooms on the corridor it looks dated, could do with new external doors on the rooms to make communal areas smarter.
The guy at check in was great however failed to tell me he was taking city tax off my credit card (was just told it was to guarantee the room) also did not tell us we had two free items daily from drinks counter so first day we were gasping for drinks we didn’t get any, only got told on 2nd day as a colleague was checking in and none on the last day as we were out at 5.30 am - when asked if we could have our items from the day before the lady on the desk was quite rude, when checking out this morning there was a guy behind reception shouting & swearing at someone on the phone and a few people in reception! Good base to stay for NYC sights but staff need training in customer service x
Comment from Hotel Management
18 May 2024 by Customer Service, Hotel Management
Rachel, thank you for your review. It is wonderful to hear you found the room great and enjoyed your stay. We appreciate your feedback about the corridors and communal areas. The comments on communication regarding city tax and complimentary items have been noted, and we aim to improve this aspect. We regret any inconvenience caused during your check-out process and appreciate your insights on customer service. Your feedback is valuable for enhancing our guest experience.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Customer Service, Hotel Management
Thank you for the 4-star rating, Stephen!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at The Shelburne Sonesta New York. Thank you again for sharing!
by A verified traveler
Posted 15 May 2024
The staff was really nice and always willing to help. Our room had a kitchenette, which was perfect for meal prep for our baby.
Comment from Hotel Management
17 May 2024 by Customer Service, Hotel Management
Laura, thank you for your wonderful review of The Shelburne Sonesta New York. It's great to hear our team members were accommodating and that the kitchenette in your room made your stay more convenient. We're delighted you had a perfect experience and hope to welcome you back soon!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
17 May 2024 by Customer Service, Hotel Management
Maya, thank you for sharing your feedback. It seems your experience was mixed. We continuously strive to improve and would love to hear more about your stay to better understand how we can enhance future visits. We hope to have another opportunity to serve you in the future.
