Ratings based on 1,345 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
The room was great, when you go upto the rooms on the corridor it looks dated, could do with new external doors on the rooms to make communal areas smarter.
The guy at check in was great however failed to tell me he was taking city tax off my credit card (was just told it was to guarantee the room) also did not tell us we had two free items daily from drinks counter so first day we were gasping for drinks we didn’t get any, only got told on 2nd day as a colleague was checking in and none on the last day as we were out at 5.30 am - when asked if we could have our items from the day before the lady on the desk was quite rude, when checking out this morning there was a guy behind reception shouting & swearing at someone on the phone and a few people in reception! Good base to stay for NYC sights but staff need training in customer service x
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 15 May 2024
The staff was really nice and always willing to help. Our room had a kitchenette, which was perfect for meal prep for our baby.
Comment from Hotel Management
17 May 2024 by Customer Service, Hotel Management
Laura, thank you for your wonderful review of The Shelburne Sonesta New York. It's great to hear our team members were accommodating and that the kitchenette in your room made your stay more convenient. We're delighted you had a perfect experience and hope to welcome you back soon!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
17 May 2024 by Customer Service, Hotel Management
Maya, thank you for sharing your feedback. It seems your experience was mixed. We continuously strive to improve and would love to hear more about your stay to better understand how we can enhance future visits. We hope to have another opportunity to serve you in the future.
by A verified traveler
Posted 13 May 2024
Clean. Great location. Friendly staff. Consistent experience each time.
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Gail, we're thrilled you had an enjoyable time at The Shelburne Sonesta New York. Your remarks regarding our pristine facilities, favorable location, and friendly team members are truly appreciated. It's fantastic to hear you had a dependable experience with us. Thank you for choosing to stay with us and we look forward to welcoming you back.
by A verified traveler
Posted 11 May 2024
Convenient location, friendly staff
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
David, thank you for choosing The Shelburne Sonesta New York and sharing your positive feedback. We're glad to hear that our central location was ideal for you and our friendly team members significantly contributed to your overall experience. We hope to see you again soon.
by A verified traveler
Posted 10 May 2024
Great location, comfortable rooms.
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Ella, it's fantastic to hear that you enjoyed The Shelburne Sonesta New York's prime location and cozy accommodations. We hope to welcome you back in the near future for another phenomenal stay.
by A verified traveler from Wilmette
Posted 9 May 2024
It’s a clean conveniently located hotel but tired rooms, dark entry foyer but friendly staff.
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Laura, thank you for sharing your thoughts. We're glad to know that you found our location to be beneficial and our team members welcoming. However, we regret to hear the ambiance and decor of our rooms didn't fully meet your expectations. We appreciate your feedback as it aids in continuous improvement to enhance guest experiences. We hope to have the opportunity to serve you again for a more enjoyable experience.
by A verified traveler
Posted 7 May 2024
The energy in the hotel was welcoming and lighthearted. All of the staff interact with great hospitality not just with the clients, but with each other. That matters to me and improves my stay and, I believe the whole world.
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Cynthia, it warms our hearts to hear your positive feedback about The Shelburne Sonesta New York. We truly believe in fostering an energetic, inviting atmosphere, and it sounds like our team members successfully conveyed that during your visit. We are thrilled to know you appreciated the camaraderie among our team and how it created a warm, hospitable environment for you. We look forward to the pleasure of welcoming you back for another splendid stay.
by A verified traveler from Carlsbad
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Carolyn, we're thrilled to know you had an excellent stay at The Shelburne Sonesta New York. We appreciate your top score and look forward to welcoming you back on your next visit to the city. Safe travels!
