Ratings based on 956 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Nice hotel in the middle of manhattan with a kitchen in the rooms
Comment from Hotel Management
8 Jun 2024 by Customer Service, Hotel Management
Hello Andrew,Thank you for sharing your positive experience. The Marmara Park Avenue is thrilled you enjoyed the convenience of the in-room kitchen and our central location in Manhattan. We hope to welcome you back soon!
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Customer Service, Hotel Management
Tom, thank you for the fantastic rating! The team at The Marmara Park Avenue is thrilled to know you had a great experience. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 5 Jun 2024
I arrived at the hotel to find out that the room I booked had an issue and they were oversold. Rolande, who was working the desk asked if someone called to inform me. That was a silly question because had someone called me, I wouldn’t have been there. I subsequently waited an hour and they were not able to accommodate me. I told her I expect to be reimbursed for the hotel and compensated for my rides to and from the hotel in addition to at least a $100 credit for the inconvenience.
Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
Yolanda, thank you for sharing your experience. It is unfortunate to hear about the inconvenience you faced with your reservation. Your feedback regarding communication and the delay in resolving the room issue is pertinent and will be reviewed. We understand the importance of a seamless experience and will take steps to improve.
by A verified traveler
Posted 28 May 2024
Good
Comment from Hotel Management
28 May 2024 by Marmara Park Avenue, Hotel Management
Thank you for the rating! We hope to see you again
by A verified traveler from Simi Valley
Posted 21 May 2024
Not a 4 star hotel you expect
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Gilberto, thank you for sharing your thoughts. We appreciate your feedback and are committed to continuously improving. Our team strives to provide the best possible experience for our guests and will take your comments into consideration.
by A verified traveler
Posted 18 May 2024
Waste of money. Room was old and kind of falling apart. AC did not work. The sink was backed up and wouldn’t drain for several minutes. Poorly designed - not a single socket near bed. If you can get a good deal, it’s a nice location and decent hotel but far from luxurious.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Shaurya, thank you for sharing your feedback. It's great to hear you appreciated the location. Your comments on the room’s condition and amenities have been noted. Our team is continuously working to improve our facilities and guest experience. We hope you consider staying with us again in the future.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
8 Jun 2024 by Marmara Park Avenue, Hotel Management
Our apologies that your experience did not meet your expectations. Since your review was blank, we have no way to know what the issue was.
by A verified traveler
Posted 15 May 2024
Very good
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Flight, thank you for your kind words. The team at The Marmara Park Avenue is thrilled you had a great experience. We look forward to your next visit!
by A verified traveler from Boca Raton
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Brian, thank you for your rating. We're delighted to know your stay at The Marmara Park Avenue was enjoyable. It was a pleasure to host you and we look forward to welcoming you back in the future.
by A verified traveler
Posted 12 May 2024
Nice
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Rageb, it's wonderful to know that you had a positive experience at The Marmara Park Avenue. Your succinct feedback is highly appreciated. We're excited to welcome you back in the future.
