Ratings based on 4,146 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
I went to the manager to advise of cleanliness, needed vacuumed, bathtub did not drain, no telephone, no washcloths, and no air. Also, housekeeping knocked on my door and came in!! The manager only said to do a claim for the room on Expedia. Do not stay at this hotel!!
by A verified traveler
Posted 3 Jun 2024
Property very old and tired. Elevator was shaking more than usual going up and down. Broken electrical socket, loud noises from nearby rooms including a barking dog. Loud noises from the train at all hours.
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Mahendra, thank you for sharing your feedback. The hotel acknowledges that you had concerns during your stay. The team diligently works to ensure every guest has a comfortable experience and will look into the issues you mentioned.Brendan MoraesManaging Director
by A verified traveler
Posted 3 Jun 2024
The renovation in the rooms differs from the photo, it seems to me that the rooms have not been renovated since 1990. old, terrible rooms, all stained!
This hotel 2* maximum!
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Nikita, thank you for sharing your feedback. It is disappointing to hear that the room did not meet your expectations. The feedback helps our efforts to improve guest experiences in the future.Brendan MoraesManaging Director
by A verified traveler
Posted 3 Jun 2024
This property looks nothing like the pictures, the room smell like mold and old carpet. There were no towels in the bathroom and they floors were disgusting! 0/10 would never recommend
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Jasmaine, thank you for sharing your feedback. It's concerning to hear that your room did not meet expectations. Cleanliness and maintenance are key priorities, and it's unfortunate you felt they were lacking. Your comments will be reviewed by our team to ensure improvements.Brendan MoraesManaging Director
by A verified traveler
Posted 3 Jun 2024
Súper sucio y viejo
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Ana Paola,Es preocupante conocer su experiencia. La limpieza y el mantenimiento son prioridades para nuestro equipo. Sus comentarios se abordarán para garantizar que se realicen mejoras.Brendan MoraesManaging Director
by A verified traveler
Posted 3 Jun 2024
The bed was not very comfy there was a big dip on one side of it and there was black stains all in the bath tub
by A verified traveler
Posted 2 Jun 2024
I don't have anything good to talk about this hotel and the expedition. I made the reservation, and I contacted the expedition before, and they assured me that the reservation was available. When I arrived at the hotel, they informed me that my reservation had been canceled, I traveled 5 hours by car, with a 4-year-old child, tired and hungry, to get to the hotel and make this neglect to the agent. They didn't make anything else available to us. We are very disappointed with the Manhattan hotel, and also with the expedition. They ruined our trip and I really don't have the courage to recommend this hotel to anyone or use the expedia to make reservations.
by A verified traveler from Chula Vista
Posted 2 Jun 2024
We like that the hotel is close to everything!
We had the worst experience when it comes to customer service, because one of your staff was very rude to us.
The bathroom ceiling paint is chipping, the bathtub floor is moving.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Maria Regina,Thank you for highlighting the convenience of our location. We regret to hear that your experience with our customer service and bathroom conditions did not meet your expectations. Your feedback is valued and will be addressed with the appropriate teams.Brendan MoraesManaging Director
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Yanner, thank you for sharing your feedback. We are concerned to see your rating and would like to understand more about your experience. Please reach out to us directly so we can address any issues you encountered. Your satisfaction is important to us, and we hope to have the opportunity to improve on your next visit.Brendan MoraesManaging Director
by A verified traveler
Posted 2 Jun 2024
This is the worst property, I have ever been to.
Staff was not even listening, the rooms were not breathable. I checked in at midnight and checked out the very early morning.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Madhur, it is disappointing to hear that your experience did not meet your expectations. The comfort and satisfaction of guests is a priority, and your feedback about the room conditions and the attention from the team is important. Thank you for sharing your thoughts.Brendan MoraesManaging Director
