Ratings based on 1,960 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Great location, very nice overall.
Comment from Hotel Management
15 May 2024 by Elizabeth Blaise, Hotel Management
Dear Thomas,Thank you so much for taking the time to share such a glowing review of your recent stay at The Jewel Hotel. We are delighted to hear that your experience exceeded your expectations and that you enjoyed the various aspects of our hotel.
by A verified traveler
Posted 10 May 2024
Staff was very helpful.
Comment from Hotel Management
15 May 2024 by Elizabeth Blaise, Hotel Management
Dear Edward O,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Elizabeth Blaise, Hotel Management
Dear David,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Elizabeth Blaise, Hotel Management
Dear Christopher,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.
by A verified traveler from Las Vegas
Posted 3 May 2024
Loud elevator noise prevented me from getting a good night's sleep
Comment from Hotel Management
6 May 2024 by Elizabeth Blaise, Hotel Management
Dear Howard,Firstly, I want to express my deepest apologies for the inconvenience you’ve endured during your stay with us. I must say that I’m disappointed as well that we were not able to rectify the situation right away and until you were here with us. That is not our standard here and we always strive to provide exceptional customer service and attention to detail to our guest issues.Once again please accept our apologies.
by A verified traveler
Posted 3 May 2024
Great hotel to stay at when you visiting NYC, the staffs are really friendly and helpful.
Comment from Hotel Management
6 May 2024 by Elizabeth Blaise, Hotel Management
Dear Sayda,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.
by A verified traveler
Posted 3 May 2024
The Jewel is a very nice hotel in a very good location across the street from Rockefeller Center. .
Comment from Hotel Management
6 May 2024 by Elizabeth Blaise, Hotel Management
Dear Barry,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.
by A verified traveler
Posted 2 May 2024
I had the best time in NYC. The Jewel Hotel had the best location near Rockefeller and Radio City Music Hall. Plenty of places around to eat and easy access to the subway, very walkable location. Staff was great, friendly and helpful. I would definitely stay here on return trips.
Comment from Hotel Management
2 May 2024 by Elizabeth Blaise, Hotel Management
Dear Sarah,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.
by A verified traveler
Posted 29 Apr 2024
Great location. Wonderful and very helpful staff. Big rooms with bottled water and laundry facilities
Will stay at Jewel again!
Comment from Hotel Management
30 Apr 2024 by Elizabeth Blaise, Hotel Management
Dear Lynne,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgement of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.
by A verified traveler
Posted 28 Apr 2024
The best choice for place to stay
Comment from Hotel Management
30 Apr 2024 by Elizabeth Blaise, Hotel Management
Dear Donata,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgement of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.
