Ratings based on 987 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Front Desk, Hotel Management
Thank you for taking time to leave us this review.
by A verified traveler
Posted 11 May 2024
There is a dance club in this hotel on the seventh floor that was not advertised in the listing on Expedia. My room was on the ninth floor and they had thumping house music going until at least 2 AM. It was so loud in my room I could not sleep and had to leave the hotel early. I would not recommend this hotel will be staying there again. The staff was quite rude to me when I called about the loud music. I’m sure there are other properties in the area that will treat their customers with respect and dignity. Avoid this hotel.
Comment from Hotel Management
11 May 2024 by Front Desk, Hotel Management
I'm sorry to hear that your visit to our hotel did not meet our standards. We have made great strides to improve our guest's experiences. I wish we had been able to offer you a room move away from the club.
by A verified traveler
Posted 2 May 2024
Large rooms. Great service. Fun and lively area. Highly recommend.
Comment from Hotel Management
2 May 2024 by Front Desk, Hotel Management
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.
by A verified traveler
Posted 28 Apr 2024
Very good
Comment from Hotel Management
28 Apr 2024 by Front Desk, Hotel Management
I'm so pleased your stay with us was so enjoyable. Thank you for leaving this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.
by A verified traveler
Posted 9 Apr 2024
I liked the balcony view. Really nice bedroom. However, there is loud music from the bar some nights. Still a great stay
Comment from Hotel Management
19 Apr 2024 by Front Desk, Hotel Management
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.
by A verified traveler from New Milford
Posted 8 Apr 2024
I like that everything I wanted like coffee, snacks, etc. were with in walking distance. The staff was very hospitable! The only issue I had was that in order to get ice, I had to tell the front desk and a staff member would bring it to me. I never got the ice but other than that my stay was pretty ok. Nice and quiet.
Comment from Hotel Management
19 Apr 2024 by Front Desk, Hotel Management
I'm sorry to hear that your visit to our hotel did not meet our standards. We have made great strides to improve our guest's experiences. I hope we have a chance to host you again.
by A verified traveler
Posted 1 Apr 2024
We were very disappointed. Hotel was accommodating trying to find a room that would better suited for my minor child but unfortunately there wasn’t any other rooms. It was 1030 pm and our room was vibrating from the club and heard the music. It was inhabitable for him. Upsetting birthday for him. checked out and was advised we would be refunded and to contact Expedia and tell them hotel is okay with it. This is not true we hear now. Need to pay first night
Comment from Hotel Management
2 Apr 2024 by Front Desk, Hotel Management
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.
by A verified traveler
Posted 1 Apr 2024
Sauna was broken the whole week we stayed.
Comment from Hotel Management
2 Apr 2024 by Front Desk, Hotel Management
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.
by A verified traveler from Bronx
Posted 30 Mar 2024
Nice and clean hotel in lower east side
Comment from Hotel Management
30 Mar 2024 by Front Desk, Hotel Management
I'm so pleased your stay with us was so enjoyable. Thank you for leaving this amazing review. I look forward to seeing you again soon.
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Front Desk, Hotel Management
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.
