Ratings based on 2,755 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Great place and great hotel
by A verified traveler
Posted 1 May 2024
No coffee in room....no restaurant in hotel.
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 29 Apr 2024
The room was a nice size, but it was always stuffy. The AC worked the first day and after that it was really low and it wasn’t cold. We had to open the window for some freshness and the window would only open a bit. I always felt hot, but the lobby was always super cold. Only 2 out of the 4 elevators were working so it was always a long wait. Overall it was okay, but I don’t know if I would stay there again.
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Cynthia, it's regrettable to hear about your experience. We are genuinely committed to keeping our spaces, including the guest rooms and the lobby, as comfortable as possible. The inconsistency you mentioned regarding temperature control is noted for our attention. The matter of elevator availability is absolutely a point we will address. While your stay was deemed satisfactory, we'll work harder to elevate that to exceptional for all our guests. We hope for the opportunity to provide you with a superior experience should you choose to stay with us in the future.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Shizuko, thank you for rating the Park Central Hotel New York. We appreciate your feedback and look forward to hosting you again.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Fiona, thank you for choosing Park Central Hotel New York and taking the time to rate us. We are delighted you had a positive stay. Ensuring a commendable stay for all our guests is our utmost priority, and we hope to welcome you back soon.
by A verified traveler
Posted 27 Apr 2024
The room was very quiet and comfortable. The staff were helpful and friendly.
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Albert, it's wonderful to hear you enjoyed a quiet and comfortable stay at Park Central Hotel New York. We're glad our team members were helpful and friendly throughout your visit. We appreciate your feedback and look forward to your next stay with us.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Thank you for the wonderful rating, Alexa!It's fantastic you enjoyed your time at Park Central Hotel New York so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
by A verified traveler
Posted 27 Apr 2024
This was our second visit to this hotel. The location is fantastic and within walking distance of so many points of interest. So convenient!
The rooms are modern and very clean. I especially love the bed linens and towels that are of very good quality. The beds are very comfortable.
The gentlemen that meet you outside when you arrive are very friendly and welcoming. The gents at the luggage storage desk are also very welciming when we arrived early, and when we needed to store our luggage the day we were leaving. They made conversations about why we were in town, where we were from and what are plan were for the next 4 days.
The staff at the front desk were not friendly. No warm smile, just going through the motions. We encountered 3 different staff members at the front desk. Early arrival, actual check in, and checkout. Three different individuals, all without smiles and welcoming positive attitudes. Come on, we are spending money at your property. We have a ton of choices!
I gave the hotel five stars as the hotel itself is. Great location, exceptionaly clean, beautiful, comfortable rooms and bathroom, and great linens. These things are important to me.
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Cheryl, thank you for choosing Park Central Hotel New York for the second time! We're delighted that you enjoyed the fantastic location, the cleanliness of our modern rooms and our premium bed linens and towels. We hear your compliments for our friendly colleagues outside the hotel and at the luggage storage.However, we do note your comment about the reception experience. We want to emphasize that we are committed to providing excellent hospitality, and we're looking into the matter.We're thrilled that despite this, your overall experience was positive and that our hotel met your high expectations in terms of location, cleanliness, comfort and more. We look forward to welcoming you back on your next trip!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
We appreciate you taking the time to share your feedback, Reghan.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
