Ratings based on 976 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The staff, specifically Alysse was INCREDIBLE! She was so warm & friendly, upgraded our check-in to 11 am and our check out to 2 pm when my friend and I were lost in Brooklyn.
We also received 2 free bar drink chips and $25 in a voucher for the bar or snack store from her. She was so lovely that I would return just because of her!
My friend and I enjoyed our clean room, the location, and the fun amenities that Moxy’s always offer like the bar, the DJ, and the games.
My friend and I plan to return to the Moxy again in the summer. 😊
Comment from Hotel Management
4 Jun 2024 by Martyn Reed General Manager, Hotel Management
Dear Mandy, We are just as thrilled as you are because we were able to make your stay at our hotel fabulous. Our highly trained staff are efficient and friendly and will go to lengths to satisfy our guests. We are glad to hear that Alysse has been your crucial help in making your stay warm and comfortable, and we shall convey your positive feedback to her. It is not a surprise that you found our modern rooms and amenities to your liking, and we are excited to learn that we could possibly see you again in the Summer. We are thankful for your patronage and cannot wait to meet you again!Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 3 Jun 2024
Staff was friendly.
Comment from Hotel Management
4 Jun 2024 by Martyn Reed General Manager, Hotel Management
Dear Adell, Thank you for choosing Moxy NYC Downtown as your hotel of choice for your visit to our exciting city. All of us at the hotel are grateful for your kind review, and our staff could not be happier. We are glad we were given the opportunity to make your stay memorable. Thank you for your time and consideration, and we look forward to seeing you again!Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 2 Jun 2024
It was just okay nothing special
Comment from Hotel Management
4 Jun 2024 by Martyn Reed General Manager, Hotel Management
Dear Maricella, We hope you loved many aspects of our hotel, and we appreciate you sharing your review. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Martyn Reed General Manager, Hotel Management
Dear Alix, All of us at Moxy NYC Downtown are thrilled that we were able to make your stay memorable. Our staff strives to ensure absolute comfort to all our guests, and we are glad that you were one of them! Thank you for the opportunity to host you. We value you, and we hope to meet you again in the near future.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 1 Jun 2024
Rooms are extremely small and you have to almost beg for housekeeping. I asked for the trash to be cleaned and they just left a trash bag, another day had to ask for toilet paper, and towels. If im staying at a hotel I expect my room to be cleaned and refilled when I come back, not to have to ask everyday for it. Also you can’t order room service and if you order Uber eats you have to go downstairs to pick up. I traveled with my 5 month baby so if he was sleeping I couldn’t get any food, so what’s the point of staying at a hotel with a restaurant. The front desk staff however was really nice and accommodating.
Comment from Hotel Management
4 Jun 2024 by Martyn Reed General Manager, Hotel Management
Dear Noely, We are dismayed that your stay with us did not turn out as you had hoped for. We regret the inconvenience caused by an otherwise accommodating and efficient team of professionals. We particularly value your comments on housekeeping, refilling of the in-room amenities and lack of room service. We will address them accordingly. Thank you for your patience and understanding in this matter, and we look forward to meeting you again!Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Sofia, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Moxy NYC Downtown. We look forward to your return and wish you all the best with your future travels.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 30 May 2024
Nice, stylish hotel. Great transport links. No wardrobe but in fact I found the wall hooks far more convenient. One small issue: could use more hangers in room and some broken lights. Not much interaction with staff, but they were all very pleasant.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Claire, Thank you for the generous review of your recent stay at the Moxy NYC Downtown. We are pleased you found our location convenient for your plans during your visit to our city. It was a pleasure to know that our associates enhanced your stay. However, we regret the issues with your room. Please know for future visits, our front desk is available around the clock to help make your stay as comfortable as possible and provide additional hangers if required. It was a pleasure hosting you, and we look forward to welcoming you back.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Anthony, Thank you for choosing to stay with us and leaving your rating. We're delighted you had a great experience here at Moxy NYC Downtown. We look forward to welcoming you back on your next visit.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 29 May 2024
Everything
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Sabina, Thank you for choosing the Moxy NYC Downtown to visit our city and sharing your review. We love to hear that you rested well in our comfortable accommodations and that our amenities were perfect for your needs. Thank you once more, and we hope you will make us your home the next time you are in this area.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 28 May 2024
I like the lounge and bar area, pretty cool.
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Chester, Thank you for your excellent review of Moxy NYC Downtown and for pointing out our cozy lounge and the bar. Our exciting city has much to see and do, and we love knowing our guests are satisfied with their visit. We are delighted you enjoyed your time with us and look forward to welcoming you back for another stay.Best Regards,Martyn ReedGeneral Manager
