Ratings based on 959 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
We loved the common area the most. The games, music,
food and drink options. The servers were fun and friendly. Loved the whole vibe!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Danny, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Moxy NYC Downtown and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Nicolette, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Moxy NYC Downtown. We'd love to host you again someday for yet another unforgettable visit.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 13 May 2024
Everything was perfect.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Luis, Thank you for the fantastic review of Moxy NYC Downtown! We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Richard, It is rewarding to know you loved your stay! All of us here at Moxy NYC Downtown look forward to making many more great memories with you. Thank you for choosing us during your time in the city.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear SUKHPREET, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 12 May 2024
Great hotel!
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Annie, Thank you for the generous rating of Moxy NYC Downtown. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to New York.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 12 May 2024
Our room was filled with pot smoke from the next door room and we were with our young son. It was a nightmare.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Erin, We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations and apologize for any disturbances from nearby guests. We appreciate you bringing this to our attention and for helping us enhance our hospitality. We hope to have the opportunity to make your next stay with us outstanding in every respect.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 10 May 2024
Great hotel. Very comfortable and good location. Really nice staff.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Erin, Please accept our gratitude for taking the time to review your stay at Moxy NYC Downtown. We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you again for all of your great feedback. We look forward to your next stay! Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 9 May 2024
Lovely stay, great location, staff were all very helpful & resolved an issue I had promptly. Would definitely stay again.
Thank you 💖
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Ijlal, Thank you for choosing Moxy NYC Downtown. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We regret any issues you experienced during your stay, but we are happy that our staff was able to resolve everything to your satisfaction. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Martyn ReedGeneral Manager
