Ratings based on 3,321 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Great location
by A verified traveler
Posted 20 May 2024
The location is perfect to jump on the subway or walk to many sites. Staff were friendly and helpful. Lots of food choices at Grand Central or around. We used our $15 credit in the Market every day but beware, the prices in that market are very high. We also found the street noise very audible (sirens, horns ) but luckily we were exhausted from touring all day and the beds were very comfortable, so we slept through it.
Comment from Hotel Management
21 May 2024 by Anette, Hotel Management
Thank you for sharing your experience. We hope to see you again one day!
by A verified traveler
Posted 20 May 2024
1) I have never stayed in a hotel that did not provide a pen and paper in the room.
2) Surprised also there was no coffee/tea maker.
3) Your market is hilarious. $5 for a pack of M & Ms?
Comment from Hotel Management
21 May 2024 by Anette, Hotel Management
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.
by A verified traveler
Posted 20 May 2024
Muy céntrico se puede caminar, gran central estación al lado
Comment from Hotel Management
21 May 2024 by Anette, Hotel Management
Thank you for sharing your experience. We hope to see you again one day!
by A verified traveler
Posted 20 May 2024
Overall a decent value for a location you can’t beat. Easy to access most subway lines and walkable to Times Square, Broadway, Rockafeller Center, etc. elevators were fast and check in was easy. Glad they moved us when the family across the hall were screaming all night. Rooms needed some deep cleaning and the “resort fee/destination fee” is a scam - $40/day for a $15 credit at the overpriced store and access to the gym. No spa as indicated, no paper - total sham.
Comment from Hotel Management
21 May 2024 by Anette, Hotel Management
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.
by A verified traveler
Posted 20 May 2024
Great location
Comment from Hotel Management
21 May 2024 by Anette, Hotel Management
Thank you for sharing your experience. We hope to see you again one day!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Anette, Hotel Management
Thank you for your rating! We truly appreciate it!
by A verified traveler
Posted 20 May 2024
Even if the hotel is a good option to stay, I think the price is not fare for the quality of the place, with the same price you can find much better hotels to stay.
Comment from Hotel Management
21 May 2024 by Anette, Hotel Management
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.
by A verified traveler
Posted 19 May 2024
Staff and service was great! Thank you
Comment from Hotel Management
21 May 2024 by Anette, Hotel Management
Thank you for sharing your experience. We hope to see you again one day!
by A verified traveler
Posted 19 May 2024
The Staff and service was great!!!!! Thank you
Comment from Hotel Management
21 May 2024 by Anette, Hotel Management
Thank you for sharing your experience. We hope to see you again one day!
