Ratings based on 1,002 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Loved the design of the rooms, unfortunately the rooftop bar was closed on our stay! Otherwise amazing
Comment from Hotel Management
7 Jun 2024 by Anthony D. , Hotel Management
Dear Chloe,Thank you for your 5-star review and sharing your wonderful experience. We apologies the rooftop was closed and hope on your next visit you contact me directly as we want to make sure you get the chance to experience it. Once again, thank you for staying with us.
by A verified traveler
Posted 6 Jun 2024
The rooms were very compact and lighting was poor, the images of hotel on Expedia portray rooms to look bigger than what they actually are. The rooftop bar also small. Bathtub very slippery water pressure in shower too strong. It wasn’t terrible but not the best hotel experience.
Comment from Hotel Management
7 Jun 2024 by Anthony D. , Hotel Management
Dear Vivian,We wanted to thank you for staying with us and apologies for some of the concerns brought up. Our rooms like many in NY City are on the smaller side. We are surprised to hear about the shower surface and will look into that as this is the first time we have heard it being slippery. Once again, our apologies.
by A verified traveler from Palm Beach Gardens
Posted 5 Jun 2024
Was not offered water. Gym very small. Tv in room is not smart tv. Room a bit small
Comment from Hotel Management
5 Jun 2024 by Anthony D. , Hotel Management
Dear Jill,We wanted to thank you for staying with us. We also appreciate the details provided about your stay. Most hotel Gyms are on the smaller side in NY City. As you are aware, we extend complimentary waters in the gym and upon request at the Front Desk. Our rooms are average size compared to many properties in the area. We appreciate you staying with us. Thank you.
by A verified traveler
Posted 5 Jun 2024
Really dusty. The room was smaller than what they portrayed it as. Conditioner and shampoo were not consistent it was just for display, they were empty. The room had poor lighting. Upon checking out I was asked if I wanted my receipt to which I said yes and I never received it.
Comment from Hotel Management
5 Jun 2024 by Anthony D. , Hotel Management
Dear Hillary,We want to apologies for the disappointing stay you had and ask if this was brought to anyone's attention during your 5 night stay? We take pride in our service and cleanliness and surprised by the feedback. As far as the shampoo and conditioner, the dispensers were recently installed, and as you can tell have not been filled purposely as we are waiting for the delivery of the product. These items however were in your room and replenished. If you are still waiting on your receipt, let us know as we do have an email on file. Once again, our apologies.
by A verified traveler
Posted 5 Jun 2024
Beautiful bathroom and nice rooftop!!
Comment from Hotel Management
5 Jun 2024 by Anthony D. , Hotel Management
Dear Elizabth,Thank you for staying with us and providing a positive review. We truly appreciate it and look forward to welcoming you back.
by A verified traveler
Posted 4 Jun 2024
Good area!
Comment from Hotel Management
5 Jun 2024 by Anthony D. , Hotel Management
Dear Kleber,We wanted to thank you for sharing your positive review. We appreciate it and look forward to welcoming you back in the near future.
by A verified traveler from Juneau
Posted 2 Jun 2024
Kind staff.
Comment from Hotel Management
5 Jun 2024 by Anthony D. , Hotel Management
We are thrilled to see you had a great stay with us and that our staff made a difference as well. Thank you for choosing Hotel Hendricks.
by A verified traveler
Posted 2 Jun 2024
Small !had to figure a way to keep bathroom door open so we used the hairdryer worked great.water pressure was fantastic and there are 3 rooftop bars within minutes from there
Comment from Hotel Management
5 Jun 2024 by Anthony D. , Hotel Management
Dear Rob,Thank you for your 5-star review and staying with us. We know you have a number of options and thank you for choosing the Hotel Hendricks.
by A verified traveler
Posted 2 Jun 2024
Paying Gucci price for Dollar store service and quality
Comment from Hotel Management
5 Jun 2024 by Anthony D. , Hotel Management
Dear Wein,We wanted to apologies for your 1-star review and ask if you reached out to any of our managers to discuss your overall experience. The feedback provided is disappointing and the first time we have heard us being referenced as noted. Please feel free to call me directly to discuss further as I would like to understand what happened and how we could have provided a better stay. Once again, our apologies.
by A verified traveler from toronto
Posted 31 May 2024
Comment from Hotel Management
5 Jun 2024 by Anthony D. , Hotel Management
We wanted to thank you for staying at Hotel Hendricks and providing a 5-star review. Thank you for staying with us.
