Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
All good.
Comment from Hotel Management
15 Jun 2024 by Dear Srinivas, Thank you for choosing Hotel 48LEX., Hotel Management
Dear Srinivas, Thank you for choosing Hotel 48LEX. We were pleased to exceed your expectations during your visit to New York. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Best Regards, Abel Cartagena, Jr. General Manager
by A verified traveler
Posted 13 Jun 2024
Charming small hotel in a great location
Comment from Hotel Management
14 Jun 2024 by Abel Cartagena, Jr. General Manager, Hotel Management
Dear Cameron, Please accept our heartfelt thanks for your recent stay at Hotel 48LEX. At our hotel, we strive to provide our guests with the most lavish experience yet and ensure nothing comes between them and the flawless expertise we deliver. Centrally located in the heart of the city, our guests enjoy the ease of moving in and around our city, and we are glad you feel the same. We are grateful for your time and consideration and hope to host you again.Best Regards, Abel Cartagena, Jr. General Manager
by A verified traveler
Posted 10 Jun 2024
Switch and bait-style business, borderline scammers. Do not give them your business. We booked a room for $490/night, ended up paying $2700 for 4 nights!!!. Charged me $200 for *Mandatory Fees* and another $200 for *House Privileges' FEE* We chose breakfast included but what these slimy guys do is still charge you alacarte for breakfast and credit you $25/day, when your bill is like $40-$50. They even had the audacity to charge me $50 bucks for checking out 30 mins late. Its a joke, avoid this place.
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Osman, We sincerely apologize for the frustration you experienced. It's regrettable that your stay did not meet expectations, and we appreciate your feedback. We value your input and hope to improve for future guests. Thank you for being our guest. We look forward to your next visit!Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 7 Jun 2024
Centrally located hotel, close to many dining options.
Comment from Hotel Management
8 Jun 2024 by General Manager, Hotel Management
Dear Jared, Thank you for your excellent review of Hotel 48LEX and for pointing out our convenient location. There is so much to see and do in our exciting city, and we love knowing our guests are close to many great attractions. We are delighted you enjoyed your time with us and look forward to welcoming you back for another stay.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 2 Jun 2024
The staff was really the best part
Comment from Hotel Management
4 Jun 2024 by Abel Cartagena, Jr. General Manager, Hotel Management
Dear Rachel, Thank you for being a part of the Hotel 48LEX experience. Our staff is delighted that they were able to make your stay comfortable and memorable. We strive to offer our guests the best home-away-from-home experience, and we are thankful you appreciated our efforts. Thank you for staying with us; we hope to meet you again.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 1 Jun 2024
It was clean and convenient
Comment from Hotel Management
4 Jun 2024 by Abel Cartagena, Jr. General Manager, Hotel Management
Dear Balchan, Hotel 48LEX is proud to have offered you its best experience, and everybody here looks forward to another chance to host you. We are delighted that the hotel met your expectations, and our staff are thrilled that they could make your stay memorable. All of us look forward to hosting you again.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 31 May 2024
Well appointed. I loved the suite with its views, space, fridge, and microwave. I appreciate that it is connected to a real restaurant. The Front Desk reception and bellhop was great. Gabriella was so pleasant and provided a high level of service.
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Kim, Thank you for the great review! We are thrilled that you enjoyed your stay at our relaxing accommodation with its fantastic city view and were able to make use of our in-room amenities. Our location is one of our biggest assets, and we are delighted that it added to your overall experience. We always aim to provide our guests with considerate hospitality and attentive service, so we are glad to receive your kind compliments. Thank you for your thoughtful comments about Gabriella. We feel fortunate to have her as part of our team. Your feedback about your stay at Hotel 48LEX is greatly appreciated. We hope to have the pleasure of hosting you again soon.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 21 May 2024
Nice place
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Ana, Thank you for writing such a kind review about your time at Hotel 48LEX. It is lovely to read that we exceeded your expectations and that you particularly enjoyed our relaxing property, including the amazing views. We are delighted you included us in your travel plans and hope you will be back to see us again soon.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 9 May 2024
Great stay, loved the people there and some couple bought us drinks at the bar!
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Jatan, Thank you for your kind words. We are glad to hear that you enjoyed your stay and had a positive experience at Hotel 48LEX. We are delighted you received such lovely interactions and hospitality. We strive to create a lovely ambiance and welcoming atmosphere. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Abel Cartagena, Jr. General Manager, Hotel Management
Dear Jamie, We are thankful for your stay, and we appreciate you taking the time to rate your visit. Our hotel has always been known for one of the best experiences in New York, and we are saddened that your stay was not as you had hoped. Next time, please feel free to reach out to our front desk for any problems you may have that concern your stay. We apologize for any inconvenience caused during your visit, and we hope to see you again soon.Best Regards,Abel Cartagena, Jr.General Manager
