Ratings based on 1,359 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
I wasn’t pleased or happy with this hotel
by A verified traveler from south pasadena
Posted 14 Jun 2024
So many homeless out side never again
Comment from Hotel Management
15 Jun 2024 by Customer Service, Hotel Management
Miguel, thank you for sharing your experience. The surrounding area is something out of our immediate control, but we strive to create a safe and pleasant environment within the hotel. We hope you consider staying with us again in the future.
by A verified traveler
Posted 13 Jun 2024
I would have given it 5 stars of the elevators were both working. The staff were nice and kept the room tidy. Convenient location to all Tiktok places to visit.
Comment from Hotel Management
15 Jun 2024 by Customer Service, Hotel Management
Ruby, thank you for choosing Holiday Inn New York City - Times Square. We're pleased to hear you found our location convenient and our team members helpful. It’s great to know your room met your expectations. We appreciate your feedback and hope to welcome you back soon!
by A verified traveler
Posted 12 Jun 2024
Place was nice
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
Jesus, thank you for your kind words! The team at Holiday Inn New York City - Times Square is delighted to hear you found our place nice. We hope to welcome you back soon!
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
Julie, thank you for sharing your feedback. The team at Holiday Inn New York City - Times Square is delighted to hear you had a positive experience. We're looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 6 Jun 2024
It was a nice stay.
Comment from Hotel Management
8 Jun 2024 by Customer Service, Hotel Management
James, the team at Holiday Inn New York City - Times Square is thrilled to hear you had a nice stay. We hope to welcome you back soon!
by A verified traveler from Vancouver
Posted 5 Jun 2024
All excellent, just a comment, wireless internet is not good
Comment from Hotel Management
7 Jun 2024 by Customer Service, Hotel Management
Omar, thank you for your feedback. We're thrilled to hear you found everything excellent at the Holiday Inn New York City - Times Square. We appreciate your comment about the internet and will look into it. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 4 Jun 2024
It's close to eveything.
Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
Mychaw, thank you for your fantastic review! Holiday Inn New York City - Times Square enjoys an excellent location, and we're delighted it met your needs. We look forward to welcoming you back soon!
by A verified traveler from Chester
Posted 2 Jun 2024
Good service
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Christopher, thank you for acknowledging the good service at Holiday Inn New York City - Times Square. We're thrilled to have met your expectations and look forward to hosting you again soon.
by A verified traveler
Posted 31 May 2024
the aircon is not cooling, reported it but no body make an action, room no plastic on trash basket, carpet is really dirty
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Irene, thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. Your comments about the cooling system, room amenities, and cleanliness are important to us. The team will look into these concerns to improve our services.
