Ratings based on 1,606 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
The staff was very nice and helpful. The breakfast and restaurant were ok...there are walkable options but hotel is limited to coffee, cereal, fruits and yogurts.
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 15 May 2024
Convenient to subway, easy check in and check out, friendly staff.
by A verified traveler
Posted 15 May 2024
We were underwhelmed by this hotel. The first room was smelly, but staff moved us to a room that did not smell. The hotel is in a state of disrepair and clear lack of maintenance. For example enamel was chipped from the tub, walls needing painting, garbage right next to ice machine, broken elevator buttons etc. Housekeeping staff tended to forget things - such as not replacing towels left on the floor or leaving dirty cleaning cloths in the room. The location is in a very central location, walking distance to Times Square and other attractions - but is very expensive for a mediocre hotel. One great thing is the service was typically very fast - a call to the front desk for anything and they would send someone to the room typically in 5 minutes.
by A verified traveler
Posted 15 May 2024
Lovely, basic place to stay. Close to Subway. Great area. Would stay again. Staff were helpful.
by A verified traveler
Posted 14 May 2024
Everything
by A verified traveler
Posted 12 May 2024
Good
by A verified traveler
Posted 11 May 2024
The location is exceptional! Walk to trendy chelsea or manhattan! Much hipper than staying in manhattan! Room reno excellent. Lobby could use some work but didnt mind. Service good. Would definitely stay there again
by A verified traveler
Posted 11 May 2024
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by A verified traveler
Posted 10 May 2024
The businesses around Hilton Gardenview Chelsea are floral wholesalers and the street in Spring smelled wonderful, which is a feat in NYC.
The hotel was clean and well equipped. The front desk staff were helpful and held our luggage as well as arranged transportation to the airport for us which arrived on time.
