Ratings based on 964 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Only having one elevator was only an issue during breakfast/checkout times. The wait was up to 10 minutes during those times, so we had to plan accordingly. Otherwise it was a great location.
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear Carie, Thanks for the nice rating! We are delighted your time at Hampton Inn Manhattan - Chelsea was great, as we always strive to provide every guest with a memorable experience. However, we are sorry if our elevator service was delayed during your visit. Thank you for your valuable feedback. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area.With thanks, The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 2 Jun 2024
Awesome
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear gloria, Thank you for the wonderful rating for Hampton Inn Manhattan - Chelsea! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon. With thanks, The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 31 May 2024
2nd elevator not working which caused a long delay from the 19th floor down to first floor.
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Dear Edith, Thank you for choosing to stay at Hampton Inn Manhattan—Chelsea and sharing your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for the inconveniences you encountered with the elevator, and we appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Thank you again for all of your feedback. We look forward to your next stay! With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 30 May 2024
good stay
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear SAKINA, We are delighted you thoroughly enjoyed your stay at Hampton Inn Manhattan - Chelsea. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We invite you to stay with us again the next time you are in New York.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 29 May 2024
The second elevator was down during my entire stay. It took a long period of time to get to my room and down to the lobby.
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Bill, Thank you for staying with us. We want to apologize for the wait time you had with our elevators during your visit. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. Thank you for your feedback. We would love to have you stay with us again!With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 29 May 2024
Stayed 4 nights and 1 of the 2 elevators was out of order the entire time. Flashing light on fire alarm in the room all night long
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Lisa, Thank you for taking the time to review our hotel. We apologize for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. We are sorry you were inconvenienced by the light on the fire alarm. We hope to have the opportunity to offer you a more restful night's sleep on your next visit.We appreciate your great feedback and hope to have you as our guest again.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 29 May 2024
An elevator was out of order for our entire stay creating significant inconvenience. The condition of room furnishings and bathroom finishes was poor. Breakfast was mediocre. AC was loud.
Housekeeping staff worked quickly and efficiently despite elevator issues.
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Marjorie, Thank you for sharing your review and the details surrounding your recent stay, and bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we regret that this was not your experience. We want to apologize for issue you had with our elevator and breakfast. Although we strive to make your stay successful, we appreciate the constructive feedback as we try to deliver a first-rate experience to all our guests. We want the opportunity to serve you better in the future and hope you will consider a return visit.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Ishak, Thank you for choosing to stay with us. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 28 May 2024
Every thing was great!
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Nancy, Thank you for posting such kind remarks about Hampton Inn Manhattan—Chelsea. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate you taking time out of your day to recognize our efforts. It was our pleasure to host you, and we hope you will choose us again the next time you visit New York.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 27 May 2024
Really nice room, exactly as pictured. It had everyrhing we needed, a desk to put stuff down, a nice closet with hangers and a safe, a full length mirror, a chair, a fridge, and tissue boxes in bathroom and bedroom (finally a hotel that thinks of everything!). The lobby and breakfast area are welcoming spaces. All the staff were super friendly and helpful. It was extremely clean. We liked the area too, very walkable and convenient to transit. It felt like a little oasis to return too. We recommend and would stay again!
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Caroline, Thank you for leaving such wonderful feedback about Hampton Inn Manhattan - Chelsea. We are happy to see you had a fantastic time visiting our property. We strive to go above and beyond to ensure our guests have a spectacular, one-of-a-kind experience in beautiful New York with our abundant amenities, tranquil guest rooms, breathtaking views, and courteous colleagues. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the city.With thanks,The Team at The Hampton Inn Chelsea
