Ratings based on 951 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Good
Comment from Hotel Management
14 May 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Khalid, Thank you for choosing Hampton Inn Manhattan - Chelsea, and taking the time to post a review. It brings us great pleasure to know that your stay with us was nothing short of exceptional. Thank you again for your kind words and recommendation. We look forward to your next visit.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 12 May 2024
Property met my needs.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Marcus, We are thrilled to hear that you had such a wonderful experience at Hampton Inn Manhattan - Chelsea and found our property exceptional. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. We look forward to welcoming you back for another memorable stay any time you visit New York! With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler from Shrewsbury
Posted 8 May 2024
Small but great deal for the location. Was traveling solo.
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Joseph, We are so thankful that you chose to stay at Hampton Inn Manhattan - Chelsea. Our team is committed to providing you with an outstanding experience, and we are overjoyed that we could deliver on that promise. Your recognition of our efforts is greatly appreciated. We assure you that your next stay with us will be just as exceptional. We can't wait to have you back with us soon.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 7 May 2024
Staff informed us that our room was not ready for check-in at 3 pm, the check-in time. We waited until 3:30 and it was still not ready, making us late for our event. I understand that things happen but check-in times really should be abided by considering the lengths people go to in order to plan itineraries in a populated city. If check-in times don't go as planned, there should be compensation.
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Lucy, We genuinely appreciate your feedback regarding our check-in service. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during your check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 6 May 2024
In & out hassle-free
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Rosalinda, Being a part of your wonderful stay is the greatest compliment, and we are delighted you enjoyed so much about your time with us. We are pleased you had a positive experience with our check-in and check-out service. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. Welcoming you back would be a pleasure, so please return soon for another outstanding experience at Hampton Inn Manhattan - Chelsea.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 4 May 2024
In a quiet and convenient location. The room was comfortable and clean. The front desk staff could be more cordial. It felt like they were there to just get the job done rather than be helpful to guests.
Comment from Hotel Management
4 May 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear David, We are very glad you chose to stay with us at Hampton Inn Manhattan Chelsea. We are glad our location was convenient for everything you wanted to do on this visit. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. We apologize for the service concerns you experienced from the Front Desk staff and assure you this has been addressed. We are confident you will see an improvement on your next visit. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler from Fitzwilliam
Posted 30 Apr 2024
Maid service is provided every other day instead of every day.
Comment from Hotel Management
1 May 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Ann, Thank you for your review. We are pleased that you enjoyed your overall stay; however, we are sorry you had concerns with our housekeeping service. We always want to exceed our guest's expectations in every area of our hotel; therefore, we are disappointed this did not happen during your visit. Your concerns will be shared with the housekeeping team for further improvements, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
23 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Merritt, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.With thanks, The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Kayla, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.With thanks, The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 22 Apr 2024
It was an inexpensive hotel and it was clean and adequate for 2 nights. The gratis breakfast was good. Many Europeans in the hotel and eating. That was okay.
My one complaint: the curtains in room 708 closed only partway. That meant NYCity's bright lights were kin the room all night, each night. Get heavy curtains that close!
Comment from Hotel Management
24 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Felice, Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with our breakfast buffet and our pricing. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding the curtains in your room to our attention. Please know our front desk is always available and happy to help make your stay as comfortable as possible. It was a pleasure hosting your visit, and we look forward to seeing you again.With thanks,The Team at The Hampton Inn Chelsea
