Ratings based on 3,315 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
The hotel is nice. It is an older out dated property but seems safe. It is in a perfect location to Columbus Circle and Lincoln Center. Great places to eat in the area.
by A verified traveler
Posted 6 Jun 2024
by A verified traveler
Posted 5 Jun 2024
Our room had a broken curtain and a terrible constant noisy coming from the building ventilation.
Comment from Hotel Management
5 Jun 2024 by The Empire Hotel , Hotel Management
Hello Anne, I'm sorry to hear about your experience! It sounds like these issues made your stay less than ideal. Have you had a chance to bring these issues to the attention of the hotel staff? We would have been able to offer a solution or perhaps move you to a different room. Your comfort during your stay is important, and I hope they can address these issues promptly.
by A verified traveler
Posted 4 Jun 2024
Air conditioning unit extremely loud. Had to change rooms.
Comment from Hotel Management
5 Jun 2024 by Empire Management , Hotel Management
Thank you for taking the time to provide us with your feedback regarding your recent stay. We're sorry to hear that the air conditioning unit in your room was excessively loud, resulting in the need for a room change.Ensuring our guests' comfort is of utmost importance to us, and we apologize for any inconvenience this issue may have caused during your stay. Your feedback has been shared with our maintenance team, and we will take immediate steps to address and rectify the problem to prevent similar occurrences in the future.We appreciate your understanding and patience as we work to improve our facilities and services. If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to contact us directly.Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.
by A verified traveler
Posted 3 Jun 2024
It was good
Comment from Hotel Management
5 Jun 2024 by The Empire Hotel, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by The Empire Hotel, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 3 Jun 2024
We booked through Expedia & upon booking it informed us that we had a 49$ fee at time of arrival so we accounted for that . When we arrived the hotel said it’ll be 49$ or something like that plus the 150$ they require separately. Mind you, our room was 600 so now it became almost 800$. We brushed it off because it was the first time my husband & I had been on a solo vacation without the kids. However, there were no wash clothes or towels available. They were “out” & we were told to walk to CVS at midnight if we wanted a shower after walking all day. Our air didn’t work. & there was no open pool for us either like in the pictures. 70 degree weather and it’s not “pool season”. The staff didn’t seem to care there were no wash cloths, but they switched our room and we got air and they told us they would credit us 50$. Which they never did. Once we checked out they actually charged us an EXTRA 50$ more ! Expedia claims they couldn’t reach the front desk and it was hard to believe because there is always someone there. When I got home and tried to call about our 50$ extra charge I also couldn’t get anyone to answer the phone. The wall paper is peeling and someone got stuck in the elevator to the bar while we were there. I don’t recommend this hotel. Looks fancy initially but looks are deceiving! They are cheap & rude.
Comment from Hotel Management
5 Jun 2024 by Empire Management , Hotel Management
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly or via email and we'd be delighted to ensure your next stay exceeds your expectations.
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 2 Jun 2024
I’ve stayed here two times before but this time it was awful… room was banged up, cabinet door loose, shower handle falling apart, window treatment didn’t work. Smelled like weed outside the room I could barely sleep. And as we were leaving there was a drunk man in the walkway that ran outside and got in our cab and was yelling at our taxi driver!
Comment from Hotel Management
3 Jun 2024 by The Empire Hotel , Hotel Management
Hello Jawad, we're truly sorry to hear about your recent experience at our hotel. This falls far below the standards we aim to provide for our guests. We apologize for the condition of your room and the disturbances you encountered during your stay. Your feedback is invaluable to us, and we will take immediate action to address these issues to prevent similar occurrences in the future. Please accept our sincere apologies, and we hope to have the opportunity to restore your faith in our establishment during your next visit.
by A verified traveler
Posted 2 Jun 2024
Loved the experience!!
Comment from Hotel Management
2 Jun 2024 by The Empire Hotel, Hotel Management
Thank you for your feedback. We love that you enjoyed your stay. We are looking forward for your stay with us in the near future.
