Ratings based on 3,170 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Rooms with character vs standardized bland hotels. A great location near the center of the city.
by A verified traveler
Posted 16 May 2024
Excellent location
by A verified traveler from Deerfield Beach
Posted 16 May 2024
Staff was very accommodating with anything I asked. All spoke English clearly…I’m from South Florida and this is not always true. Very pleasant stay.
Comment from Hotel Management
16 May 2024 by The Empire Hotel , Hotel Management
Thank you Sandra so much for taking the time to answer our guest survey! We will pass on your kind words to our team.We are delighted to have you as a valued guest!
by A verified traveler
Posted 15 May 2024
Shower and washroom space was too confining..Also , the air condition unit was way too loud when it was turned on , even on auto. It made sleeping difficult.
Finally there was absolutely no view of anything outside from the window.
by A verified traveler
Posted 14 May 2024
The amenities in the room and the hotel were very disappointing. Mainly, there is no coffee shop or restaurant on the premises, no bar fridge or coffee machine in the room. For someone who likes their coffee first thing in the morning, I had to get dressed, walk a block (in the rain) to find a coffee shop before starting the day. Not doing that again!
by A verified traveler
Posted 14 May 2024
I recently stayed at a charming hotel located right in front of Lincoln Center. The overall experience was positive, with some notable highlights and minor drawbacks. The staff were very helpful throughout the stay. Although early checkout was not available, they facilitated an earlier check-in process, allowing us to leave and return only to pick up our room key. When I requested toiletries, they promptly provided a toothbrush and shower cap, although complimentary deodorant was not available. The hotel's location is excellent, directly across from Lincoln Center, making it convenient for exploring the area. The room boasted a spectacular view, enhancing the overall experience. The rooftop area, despite being a bit overpriced, offered a convenient and excellent spot to relax and enjoy the surroundings. However, the hotel is old, with only minor cosmetic renovations. Some areas, like the slightly rusty shower floor and awkward door placement near the toilet, reflect its age. Additionally, no coffee was available in the room, which was a small inconvenience. In summary, the hotel's fantastic location and helpful staff made the stay enjoyable, despite the minor drawbacks related to its age and in-room amenities.
Comment from Hotel Management
16 May 2024 by The Empire Hotel , Hotel Management
Hello Carmen, it's great to hear you appreciated the proactive service of our team members. We understand how important a comfortable room and restful sleep are during travels and are glad to know your room met these expectations.Our strategic location presents a wonderful opportunity for guests to explore the city conveniently, and we're delighted you took full advantage of it. We appreciate your constructive feedback regarding the room and look forward to accommodating your preference during your next stay. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We're eagerly waiting for your return!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by The Empire Hotel , Hotel Management
Thank you Sandra for your 5 star review! We love having you as a valued guest.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by The Empire Hotel , Hotel Management
Thank you for your review! We love having you as a valued guest.
by A verified traveler
Posted 13 May 2024
Empire is a top hotel. Perfect location and surrounded by restaurants local
Hotspots.
Comment from Hotel Management
13 May 2024 by Empire Management , Hotel Management
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!
by A verified traveler
Posted 12 May 2024
Located across from the Lincoln Center where my nephew was preforming. Restaurants within walking distance. Easy access to the buses and subway. Staff was friendly and professional. All of them. The only thing I saw that needed attention was that the bathroom door on the inside could use some sanding and paint. We enjoyed our stay very much and will be returning. There was some noise as we were on the first floor but I think anywhere you stayed you’ll hear the hustle and bustle of the city.
Comment from Hotel Management
13 May 2024 by Empire Management, Hotel Management
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!
