Ratings based on 1,711 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Amazing Hotel excellent service and very nice staff with the excellent of one called Oliver ( we arrived at the hotel at 2 am , he checked us in he was rude and even booked us in a disabled room. But I would like to commend Aaliyah at the front desk ( she stood out Infact she “saved saved my marriage with Marriot , very kind , caring and she moved us to a great room just to change our experience because we’re were considering leaving. Because of Aaliyah we ended up staying . I would go back to Element for her act of kindness.
by A verified traveler
Posted 4 Jun 2024
Perfect
by A verified traveler
Posted 3 Jun 2024
Great location and very close to public transportation and many tourist attractions. Staff were friendly and helpful. Room was clean and the kitchenette was very convenient.
by A verified traveler
Posted 3 Jun 2024
The elevators are very slow. The homeless folks outside were no different from any other NYC street. Breakfast was extremely crowded right from the start of service. Otherwise, it’s a clean, quiet place to sleep and reasonably convenient to PABT and the subway.
by A verified traveler
Posted 30 May 2024
near to NYC tourist attractions
Comment from Hotel Management
2 Jun 2024 by Jaria - Guest service Manager, Hotel Management
Dear Shravan Kumar Padigela,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler
Posted 30 May 2024
I stayed four days and the room never was cleaned
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 29 May 2024
I love the location. Close to Port Authority, Penn Station, Times Square and theatre district.
Super friendly staff. Ed checked me in and he was amazing.
by A verified traveler
Posted 28 May 2024
Great location close to Times Square, shows and subway.
Love the kitchen and breakfast.
by A verified traveler
Posted 27 May 2024
Very convenient. Breakfast was good. Very clean . Wonderful experience.
