Ratings based on 1,671 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Rooms way too small had to wait for elevators for a long time
by A verified traveler from San Diego
Posted 14 May 2024
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 12 May 2024
The property has a good location quite clear to the Times Square.
At this, it has 2 drawbacks:
1) There are only 3 elevators for 40-store building which is definitely not enough
2) The breakfast is very limited in choice. And there is no enough tables to sit.
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 8 May 2024
The hotel could use a bit of an update. Feels a bit run down.
Comment from Hotel Management
10 May 2024 by Jaria - Guest service Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
10 May 2024 by Jaria - Guest service Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.
by A verified traveler
Posted 29 Apr 2024
The breakfast could be better.
Comment from Hotel Management
30 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Estimado Silvio Silvério Nóbrega hijo,Gracias por tomarse el tiempo para contarnos su experiencia mientras se hospeda con nosotros. He compartido sus comentarios con el equipo de liderazgo.Esperamos darle la bienvenida nuevamente pronto!!
by A verified traveler
Posted 28 Apr 2024
😊
Comment from Hotel Management
28 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Dear Ms.Paczkowski,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler
Posted 24 Apr 2024
Over priced. Rooms were not clean. Rooms are small which is probably true for most hotels in Manhattan.
Breakfast was good with several options. Location is great very close to Times Square and easy access to subway.
Comment from Hotel Management
28 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Dear Anoop Chacko Achanaril,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as the one you faced from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
