Ratings based on 1,544 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
overpriced…elevators
are
so slow and packed. i got a bettwr hotel for 140 a night and this was 190 a night
by A verified traveler
Posted 11 Jun 2024
The rooms were big. The elevator took forever. There is no local parking and you need to park at a different parking location. Not the best if you need extra accommodation or have kids and need to take them to the parking lot and back with you to the hotel.
Comment from Hotel Management
12 Jun 2024 by HotelMgmt, Hotel Management
Julia, thank you for your review. We are glad you had an overall enjoyable stay and were pleased with our spacious rooms. Your feedback is appreciated as we are constantly striving to improve our guest experience. We hope to welcome you back the next time you are visiting New York!
by A verified traveler
Posted 10 Jun 2024
Good
Comment from Hotel Management
11 Jun 2024 by HotelMgmt, Hotel Management
Ruth, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are delighted you had an excellent stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back!
by A verified traveler from Dearborn
Posted 10 Jun 2024
Staff were very friendly, room was clean, however, the elevators were TERRIBLE. The hotel can’t handle the capacity of guests, making the elevators 20 minute waits. We had to walk down 26 flights of stairs because every time the elevator came to our floor, the elevator was already full. Needs upgrading.
Comment from Hotel Management
10 Jun 2024 by HotelMgmt, Hotel Management
Justin, thank you for staying with us! We are glad you had an overall enjoyable stay and were pleased with our friendly team and clean accommodations. Please accept our apology for the inconvenience you experienced with our elevators. We will use your feedback to improve. We hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 9 Jun 2024
I had to wait 45 minutes for the elevator and even staff have to use regular elevator.
Comment from Hotel Management
10 Jun 2024 by HotelMgmt, Hotel Management
Victor, we apologize for the long wait time for the elevator. Your feedback will be addressed with our team to improve efficiency. We hope to provide a better experience during your next stay.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotelmgmt, Hotel Management
Thank you, Paul, for rating your stay. It would be our pleasure to welcome you back; we’re confident we can make a better impression should you choose our property again.
by A verified traveler
Posted 9 Jun 2024
Hotel was clean. Staff was friendly and helpful.
Comment from Hotel Management
10 Jun 2024 by HotelMgmt, Hotel Management
Thank you for your perfect rating, Jamie. We are delighted you had an excellent stay and were pleased with our clean accommodations and helpful team. The pleasure would be ours to welcome you back!
by A verified traveler
Posted 6 Jun 2024
really peaceful area
Comment from Hotel Management
10 Jun 2024 by HotelMgmt, Hotel Management
Ny'Lah, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are delighted you had a restful stay and cannot wait to welcome you back again soon!
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by HotelMgmt, Hotel Management
What a joy to find your five-star rating, thank you! We hope it won’t be long before you can experience it all again, Sheila!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Hotelmgmt, Hotel Management
Thank you for rating your stay, Xuejun. It would be our pleasure to welcome you back; we’re confident we can make a better impression should you choose our property again.
